Job DescriptionKnown for friendly, reliable, excellence, SparkleMafia Professional Cleaning is setting the standard for professionalism and personalized service in cleaning both homes and offices.
- Earn top pay for housecleaning!
- Never be required to work nights, weekends, or holidays!
- Work typically Monday - Friday, 8 am-5:30 pm -- perfect for your family!
- Full-time or Part-time
- Paid training!
- Medical Plan!
Are you hard-working, do you love to help others, have an eye for detail, enjoy cleaning, and eager to get to work and make some money? We are looking for great cleaners that are clean-cut, punctual, self-motivated, honest, and responsible. You must be able to pass a drug test and have no surprises on your background check. Experience is desirable. You will need your own reliable vehicle for transportation and you must be proficient in English.TITLE: House Cleaning TechnicianRESPONSIBLE TO: Team SupervisorSUPERVISES: (No supervisory responsibilities; may lead a team of cleaning techs on occasion)Purpose of Position: To provide cleaning services to the businesses customers as stipulated in the Work Orders.Duties & Responsibilities:Cleaning
- Learn, train in and follow the SparkleMafia cleaning system
- Provide cleaning services according to the Work Order
- Follow all company policies and procedures on the job
- Report in/out of jobs using designated process (app, phone/text office)
- Inspect own work and occasionally others
- Pick up needed equipment for special cleaning jobs
- Complete any job-related 'paperwork' as required by company processes
- Maintain a 4 star and above customer satisfaction rating
Confidentiality
- Keep safe all private/confidential customer information and property, such as but not limited to Work Orders, alarm codes, customer whereabouts, house contents/customer possessions, customer health and customer habits
- Pick up and return to the office promptly (per company processes) any customer payment (cash, check) and customer keys that are not checked out to you.
Communications
- Communicate with the customer while in the home performing job duties
- Leave a note for the customer if they are not home to communicate any needs and/or issues that arose.
- Communicating any customers needs and/or issues to the company's Director of Customer Service.
- Report to the Director of Customer Service if conditions in the home change or if you find the home in a condition not consistent in the Work Order
- Responsible for own smart phone capable of call, text, email and ap use.
Marketing
- Leave door hangers on door knobs in neighborhoods
- Leave behind promotional materials and company gifts as requested by the Director of Customer Service
- Carry SparkleMafia business cards and direct all inquiries about cleaning (from prospective clients) or increased cleaning services to the Director of Customer Service
- Display SparkleMafia signage on your car during hours worked.
Safety
- Follow company safety policies and procedures
- Carry Safety Data Sheets (SDS) sheets for cleaning products in work binder for easy access and consultation
Professionally representing the company
- Appear clean, well-groomed and professional while working; wearing the company-stipulated uniform/work attire.
- Your vehicle should appear clean inside and out, and washed (at least once a month).
Taking care of work supplies
- Wash/clean supplies including cleaning towels/cloths
- Refilling cleaners by stopping by the office/warehouse location to pick them up or coordinating with your Team Supervisor for drop off
- Replenish cleaning tools and equipment by alerting your Team Supervisor if tools and equipment are needed and stopping by the office/warehouse location to pick up items
- Familiarize yourself with customer and SparkleMafia vacuums. Use and care for as intended. Empty, check and clean filters as needed and return to designated location.
Transportation
- Responsible for own transportation and related costs such as gas, maintenance and insurance.
Lead a team as assigned
- If leading a team, divide up work and inspect the work of others
Work Location
- SparkleMafia serves all off the Kitsap Peninsula
- Work is assigned within 30 minutes of your home
- Occasionally you may be asked to drive further but will receive a Travel Bonus for work outside your area
Schedule:
- On call 8am-5:30pm, typically 8 hour shifts
- Day shift, evenings and early mornings occasionally based on your availability
- Monday to Friday, Saturdays optional based on availability
Job Types:
- Full-time, 35 hrs+ is preferred
- Part-time, minimum 20 hrs is available depending on your availability
Salary:
- $21.50 - $28 per hour to start
- 90 day, 6 month and then 1 year raises based on performance
Supplemental pay types:
Benefits:
- 5 days paid sick leave
- 5 days paid time-off for full-time employees (with and additional day for each year you are with the company, up to 3 weeks paid leave)
- 3 paid holidays a year (Memorial Day, Labor Day, Thanksgiving)
- 3 unpaid holidays a year (New Years, July 4th, Christmas)
Education:
- High school or equivalent preferred
Experience:
- Cleaning Experience: 1 year preferred
License/Certification:
- Driver's License required