At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a House & Grounds Assistant Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right House & Grounds Assistant Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.The House & Grounds Assistant Team Lead provides guest excellence by maintaining an appealing and clean environment. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and Responsibilities
- Maintain an aesthetically pleasing, sanitary environment by sweeping, picking up trash in the assigned area and cleaning up spills as necessary. Including both indoors and outdoors on the park, roadways, pedestrian walkways, landscaped and natural settings to include H&G storage areas
- Assist the Team Lead in the following areas:
- Supervise hosts to carry out the goals of providing our guests with the highest quality in product with courteous, friendly, and efficient service in an organized, clean and professional looking environment
- Ensure adequate staffing to provide appropriate cleanliness of streets, back areas, offices and all areas in the guests' view
- Ensure House and Grounds operate within budget guidelines. Assist with the development and implementation of budgets as necessary
- Perform daily operation including but not limited to: Scheduling, payroll processing, PE's, key requests, clearance sheets, status changes, expense reports, tracking of safety paperwork, documenting host actions, and coaching hosts to success
- Serve as positive standard in the areas of personal appearance, grooming, and conduct
- Communicate and work with all members of the Operations Management Team along with other divisions
- Interact with guests and solve their needs, supervise and train all hosts, ensuring costume guidelines are met, conduct host evaluations, and assist with disciplinary action as needed
- Maintain a high level of attention to detail in your assigned restroom(s)/area per your trained procedures as defined in your Training Plan
- Restock and keep track of supplies such as toilet paper, paper towels, soap, cleaning materials, etc. in your assigned area(s)
- Empty trash cans located in your assigned area(s), including but not limited to, other areas, assigned or unassigned, in need of additional assistance and/or immediate attention
- Keep clean all rolling carts and trash cans including lids and can liners as well as the inside and outside of trash cans
- Initiate friendly interaction with the guests
- Maintain confidentiality at all times
- Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
- Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts
Management reserves the right to change and/or add to these duties at any timeEducation and Experience Required
- Must be at least 16 years old
- Work experience that demonstrates successful execution of similar duties and responsibilities in a commercial/industrial environment preferred
- Must be able to successfully complete a post-employment offer background check
Knowledge, Skills, and Abilities
- Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
- Must be committed to continuous improvement
- Must be able to smile, maintain eye contact and must be friendly
- Must have professional appearance with good personal hygiene
- Must be friendly, outgoing, polite, courteous, honest, dependable, mature, have a positive attitude and good judgement to make sound decisions
- Must promote and support a team work environment by cooperating and helping co-workers
- Must enjoy a fast-paced, dynamic environment
- Must show appreciation to others
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must reflect Dollywood's core values through the lens of dignity and respect
- Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other hosts
- Able to tolerate a wide range of climate and temperature variations (0 to 140 degrees) in order to work indoors and out, in all seasons and weather conditions to include extreme heat and humidity
- Must have manual dexterity necessary to complete all job duties
- Able to bend/twist and turn to complete all job functions
- Able to push/pull to complete all job functions
- Able to work in a small, confined area
- Able to get along with other employees to work out problems and resolve conflicts
- Able to maintain good personal hygiene and report in a clean costume
- Able to comprehend instructions and retain information
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Able to be productive in a fast-paced, dynamic environment
- Able to tolerate detergents and chemicals (some required 18 years of age or older)
- Able to be flexible to handle frequent changes in priorities
- Able to prioritize tasks and complete assignments on time
- Able to lift up to 50 pounds, with assistance
- Able to work outdoors
- Willing to work in any assigned area(s) and perform other functions as assigned
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.