Location: Albuquerque,NM, USA
HOUSE PERSON
Description:
Position Summary
Clean and maintain all guest hallways and stairwells in accordance with all housekeeping procedures and standards. Deliver all clean linens to the floor closets, assist Guest Room Attendants by delivering supplies, stripping beds, collecting soiled linens and trash, stocking all floor closets and keeping all linen closets neat and organized.
Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.
Essential Duties and Responsibilities
Strips all vacant rooms (linen, terry, trash, and service trays) from the opened guest rooms.
Stocks storage closets and cleans linens and all amenities needed, making up all rollways.
Empties guest room attendant trash and linens from housekeeping carts continuously throughout the day.
Cleans guest elevators and vending areas (emptying trash, mirrors, elevator doors & floors and vending machine glass).
Cleans all guest room hallways and stairwells in the prescribed manner while following safety and security procedures and regulations.
Walks all assigned floors at beginning and end of shift; removes newspapers and service trays, empties ash urn receptacles, removes trash and/or linens and any areas that need immediate cleaning.
Sorts dirty linens and throws down appropriate linen chute, takes other linens to loading dock and puts in prescribed bins.
Removes trash from service areas and takes to the appropriate location.
Performs function of Guest Room Attendant as needed.
Attends to guests needs such as; providing irons, cribs, additional towels, etc.
Reports any lost and found articles, damage, or merchandise problems to the housekeeping inspector.
Responds to all requests and questions timely and efficiently.
Immediately reports any maintenance issues to the Housekeeping Inspector.
Serves as mentor when assigned to train new House Persons using the buddy system.
Must attend all required departmental training to include but not limited to; bio clean-up, carpet Shampooing, and chemical safety.
Complies with all Housekeeping/Public Areas as well as Global Standard Operating Procedures (SOP's).
Is responsible for always providing proper customer service by assisting our external/internal guests when they have questions or requests.
Ability to work harmoniously and professionally with co-workers and supervisors.
Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.
Additional Responsibilities
Performs other duties as necessary.
Builds a professional relationship with all team members and work associates, while supporting a strong collaborative work environment.
Key Performance Indicators
This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process.
Knowledge, Skills, and Abilities
1. Ability to operate a floor buffer and stripping machine.
2. Ability to operate a vacuum cleaner.
3. Excellent customer service skills.
4. Good verbal and written communication skills.
5. Excellent organizational skills.
6. Ability to deal effectively and professionally with the general public and be attentive to customer's needs.
Requirements:
Education and Experience
Required:
No experience is necessary, training will be provided.
Preferred:
High School diploma, or GED equivalent.
Previous hotel work experience.
License/Certifications/Registrations
Physical Requirements/Working Conditions
The following selected physical activities are required to perform the essential functions of this position
Physical Requirement
Description
Balancing
Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Climbing
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
Crawling
Moving about on hands and knees or hands and feet.
Crouching
Bending the body downward and forward by bending leg and spine.
Feeling
Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
Finger Dexterity
Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Grasping
Applying pressure to an object with the fingers and palm.
Hearing
Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Kneeling
Bending legs at knee to come to a rest on knee or knees.
Lifting
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
(Must be able to lift at least 25 pounds.)
Pulling
Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
Pushing
Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
Reaching
Extending hand(s) and arm(s) in any direction.
Seeing
The ability to perceive the nature of objects by the eye.
Walking
Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
Sitting
Particularly for sustained periods of time.
Standing
Particularly for sustained periods of time.
Stooping
Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Talking
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
List Working Conditions Required:
The worker is subject to:
Inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin; fumes, odors, dusts, mists, gases, or poor ventilation.
The content of this job description does not restrict management's right to assign or reassign duties and responsibilities to this job at any time.
The job description reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion.
The Pueblo of Sandia reserves the right to make changes to the job description whenever necessary.
Selected candidates must submit to and pass a pre-employment drug and alcohol screening as part of the pre-employment process. Drug and alcohol screening will continue through post-hire testing to be conducted by a third-party random number generator. Selected candidates must submit to and pass a criminal background screening as part of the pre-employment process.
The Pueblo of Sandia is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.