Housekeeper
: Job Details :

POSTION SUMMARY:

The purpose of this position is to perform housekeeping procedures in an efficient, cost-effective manner to safely meet residents' needs in compliance with federal, state and local requirements. Must be able to communicate in English.

EDUCATION REQUIREMENTS:

Must be at least 18 years of age. High School Graduate or Equivalent.

EXPERIENCE REQUIREMENTS:

Ability to use tools and equipment required to perform job duties.

JOB KNOWLEDGE:

Ability to interact effectively with all levels of staff and customers.

DUTIES OF POSITION:

Customer Service

* Present a professional image: Exhibits a manner that is cordial and respectful. Conservative, appropriate dress, and good personal hygiene.

* Communicate effectively: Timely, attentive, respectful, and clear communication whether verbal, written or body language. Displays control and calmness in all situations.

* Maintain privacy and confidentiality: Respecting others' rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know.

* Anticipate needs, demonstrate initiative, and strive to exceed expectations: Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Premier community.

* Provide superior service by focusing on our customers.

* Be an ambassador for your organization: Be positive and caring as a representative of the Company.

* Be a team player: Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department/ unit.

* Know the organization: Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed.

* Assume responsibility for cleanliness: Observe all rules regarding eating. Leave all areas clean and neat. Promote safety.

* Take ownership of complaints: Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint.

* Celebrate Success: Acknowledge your own as well as others' successes. Be proud!! Participate in departmental or organizational activities.

Mission and Values

* Shows compassion for others and commitment to helping those who needs assistance.

* Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues.

Quality of Work

* Uses integrity, good judgment and problem solving skills in making decisions.

* Produces high quality documentation as evidence by the following:

* Performs cleaning procedures in accordance with facility Guidelines and as requested by residents/patients and approved by management.

* Operates housekeeping equipment safely.

* Observes waste disposal procedures in accordance with Company Guidelines.

* Provides on-site immediate response to those prospective residents or family members who come to the Company for information.

* Uses housekeeping supplies efficiently.

* Prioritizes and manages time effectively.

* Observes waste disposal procedures in accordance with Company Guidelines.

* Assist with proper care of housekeeping equipment and identifies and reports any equipment malfunction to the manager.

* Perform other duties as assigned by Management.

* Takes steps necessary to produce excellent work in any task or job that is assigned.