Location: Henefer,UT, USA
Job Summary:
To ensure guest satisfaction and safety by providing efficient and courteous servicing of guest requests, maintaining Resorts cleanliness standards of: general area buildings, condos, and housekeeping areas. Have efficient use of tools and supplies. The Resort prides itself in the level of personalized service we provide; staff is to maintain a high level of integrity and service to always attend to our guests needs in a professional manner.
Reports to / Supervision Received:
* Manager: Housekeeping Manager
* Direct Supervisor: Assistant General Manager
* Indirect Reporting Relationship: General Manager
Job Expectations:
1. Display a pleasant, professional, and guest oriented attitude at all times.
2. Understand the importance of guest communication and satisfaction.
3. Properly maintain equipment used and operate in a safe manner.
4. Understand the safe use of all cleaning supplies.
5. Comply with resort and department codes, policies, procedures, and regulations.
6. Consider and understand guests/guestrooms security, privacy & comforts.
7. Be willing to participate in team efforts and communicate with fellow employees.
8. Develops and maintains excellent inter-departmental communications concerning unit quality, including housekeeping and maintenance.
Essential Functions:
* Enters and prepares the room for cleaning
* Dusts the room and furniture, vacuums carpet, and mops floors
* Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor
* Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location
* Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack
* Removes dirty bed linen and makes the bed with clean linen
* Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required
* Performs minor maintenance duties such as changing light bulbs, filters, etc.
* Anticipates guests needs, responds promptly, and acknowledges all guests, however busy and whatever time of day, maintaining positive guest relations at all times
* Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately
* Attends to and resolves guest calls, guest requests, and guest complaints.
* Monitors and maintains cleanliness, sanitation, and organization of assigned work areas
* Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement
* Follows the standard operating procedures
* Achieves and exceeds the guest satisfaction score
* Assists other team members, ready and available to step in at a moment's notice
* Updates status of rooms cleaned on the assignment sheet
* Returns and restocks cart at the end of shift
* All other duties as assigned
Skills Required:
* Must have good oral and written communication skills
* Excellent interpersonal skills
* Ability to multi-task