OverviewThe Room Attendant is responsible for maintaining clean and attractive guestrooms while providing Gracious Hospitality and efficient service to all guests.The following is just a few of the responsibilities of the position, but not all inclusive:
- Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned..
- Ability to perform job functions with minimal supervision.
- Ability to work cohesively with co-workers as part of a team. Be a Team Player and encourage the teamwork attitude among staff.
- Keep work area clean and neat, free from dust and litter.
- Loads carts with supplies needed to perform duties.
- Cleans all guest rooms as assigned within the required time limit. Duties in each room include:
- Change bed linens and makes bed.
- Vacuum carpet. Moves furniture as needed to clean.
- Dust and clean all furniture including picture frames, bed frames, lamps, TV's, armoires, desks, etc.
- Clean mirrors, surfaces, windows, walls, etc.
- Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
- Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.
- Empties wastebaskets.
- Ensure guest room set up complies with standards.
- Reports any discrepancies in room status, why room was not completed, etc. to Inspector.
- Turns in all Lost & Found items following the standard procedures.
- Fills out assignment sheet as each room is completed.
- Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
- Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
- Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
- Ensures total guest satisfaction.
- Follow supervisor's instructions and performs other duties as directed or assigned.
Job RequirementsQualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.