JOB DESCRIPTION STATUS: Full-Time/Hourly or Part-TimeREPORTABILITY: Housekeeping Manager Our Mission Family House has been open for over 40 years and provides a home away from home for patients and their families who must travel to Pittsburgh for medical care. GENERAL SUMMARY: The Housekeeping Department plays a vital role in the overall success of our homes by creating a clean and safe place for our guests. A Housekeeper will often have the opportunity to interact with the guests. It is the Housekeeper's responsibility to ensure guest satisfaction by always providing outstanding service. A Housekeeper cleans and prepares guest rooms and public areas by complying with established standards of cleanliness. RESPONSIBILITIES:
- Maintains an awareness of the Family House (FH) Guest Standards and applies them when the opportunity arises.
- Cleans all assigned guest rooms and bathrooms, including special cleaning assignments within the rooms and pulling linens, to ensure quality service.
- Cleans all public areas and hallways to the standard and guidelines established throughout training.
- Maintains a clean and organized work environment by maintaining the organization and cleanliness of housekeeping carts, chemical rooms, linen rooms and supply rooms.
- Regularly communicates with House Managers on the progress and status of daily assigned work.
- Reports safety hazards, theft of room items and items requiring repair to the Housekeeping Manager and/or House Management.
- Responds and complies with all guest requests, issues and problems to ensure quality customer satisfaction.
- Reports any missing/found articles to the Housekeeping Manager and/or House Management for proper follow-up.
- Secures and maintains custody of equipment, keys and supplies at all times.
- Consistently provides customer service that relates to the values established within the Family House Mission.
SPECIAL SKILLS AND ABILITIES:
- Friendly customer service attitude.
- Ability to learn and follow established cleaning processes and procedures, whether it be written or verbal.
- Ability to communicate both verbally and in writing in a way which is understood by other staff, guests and management.
- Organizational skills necessary to maintain housekeeping carts, chemical rooms, linen rooms and supply rooms.
- Ability to verbally communicate problems to leadership and receive direction for resolution of problems. Must also possess the skill to follow through with the direction for positive results.
- Must understand and maintain housekeeping cleanliness standards.
- Must comprehend direction, assignments and corrections from management.
- Transportation is not provided. Housekeepers will be required to report to four different locations within Oakland/Shadyside (All are serviced by public transportation).
KNOWLEDGE AND PRACTICAL EXPERIENCE:
- High School Diploma or GED required.
- Basic knowledge or general cleaning principles, use of cleaning products and operation of standard cleaning equipment.
PHYSICAL JOB REQUIREMENTS:
- Good vision.
- Ability to walk, stand and bend during an entire eight hour shift.
- Must have finger, hand and upper body dexterity to push, pull and move levers and equipment.
- Ability to lift, push and pull up to 25 pounds.
- Must be able to work with arms raised above the head and be able to maneuver a fully loaded cart throughout the hallways during the workday.
- Ability to clean and meet inspection standards for a typical checked-out suite in approximately 40 minutes; single or double unit in 30 minutes; bathroom only, 15 minutes.
BENEFITS FOR FULL-TIME EMPLOYEES Family House offers competitive benefits to include:
- Comprehensive medical (UPMC), dental, vision, life & disability benefits package
- Health Savings Account
- 403B with employer match up to 6%
- Vacation, Personal, and Sick days
- Wellness Programs