Location: Santa Cruz,CA, USA
JOB SUMMARY:
Under supervision, cleans and prepares lodging rooms for guests and cleans indoor and outdoor common areas. May answer guest questions and provide excellent service to guests.
Lead:
Under general supervision, assigns and inspects the work of room attendants. Checks cleaning supplies and orders supplies as needed. Prepares breakfast or assists in preparing breakfast and stocks breakfast room. Performs the duties assigned to Room Attendants.
UNIQUE JOB REQUIREMENTS:
Works in a small inn or medium sized motel to provide service to guests by cleaning and preparing rooms, bathrooms and common areas for guests. Works inside in rooms and common areas and out side on walkways, hallways and common areas. Works around dust, dirt, and chlorine based chemical cleaning products. Required to work weekends and holidays. Must comply to company grooming standards and wear company issued uniforms.
Lead is required to provide exceptional guest service to guests and staff.
JOB TASKS (IN ORDER OF IMPORTANCE):
* Sweep, vacuum, dust, mop, scrub, polish, and sanitize bathrooms, spas and bedrooms.
* Change bed linen.
* Empty trash containers and pick up trash in and around rooms and outdoor areas.
* Replenish linen, towels, and toiletry supplies in each room.
* Clean outdoor furniture, umbrellas, decks, handrails and fencing.
* Operate hand/push cart.
* Move furniture and equipment.
* Shampoo and spot clean carpets.
* Clean kitchens, sinks and refrigerators.
* Wash, dry and put away dishes and pots and pans.
* Wash windows, shower stalls, and walls.
* Test spa chlorine levels and ads chlorine to meet standards.
* Replace light bulbs.
* Report repairs required and property damage; may write work orders.
* Lock doors and turn on/off lights.
* Report unusual or suspicious circumstances.
* Report and turn in items left in rooms.
* May provide vacation relief in other job classes and do other related work as assigned.
Lead Room Attendant
* Perform duties of Room Attendant.
* Oversee and supervise Room Attendants and inspect completed rooms.
* Train and motivate staff to provide consistent, friendly and helpful guest service.
* Assign breaks.
* Ensure that employees conform to company and department policies.
* Ensure that supplies are ordered and stocked.
* Perform other duties as assigned.
RELATIONSHIPS INTERNAL:
All lodging staff.
RELATIONSHIPS EXTERNAL:
Some guest contact.
TRAINING AND EXPERIENCE:
Housekeeping, cleaning or janitorial experience is desirable.
Lead:
At least 6 months housekeeping, cleaning or janitorial experience and some experience giving directions and supervising.
KNOWLEDGE, SKILLS, AND ABILITIES:
* Knowledge of cleaning techniques and supplies.
* Able to clean and prepare rooms, bathrooms, kitchens, spas and common areas using a variety of equipment and supplies.
* Able to follow safety practices and proper lifting techniques.
* Able to follow verbal and written directions.
* Able to open and lock doors and windows and turn on and off lights.
* Able to write reports.
* Able to communicate clearly and concisely verbally and in writing.
* Able to work independently and as a part of a team.
* Able to report unusual conditions/circumstances, repairs required and vandalism.
* Perform other duties as assigned.
Lead Room Attendant;
* Ability to oversee and supervise Room Attendants and inspect completed rooms.
* Ability to train and motivate staff to provide consistent, friendly and helpful guest service.
* Ability to assign breaks.
* Ability to ensure that employees conform to company and department policies.
* Ability to order cleaning supplies and stock supplies.
* Perform other duties as assigned.
PHYSICAL REQUIREMENTS:
* Able to stand and walk for 7 and one half hours and clean up to 14 rooms per day.
* Able to climb stairs, stand on a 4 ft. ladder and step in and out of small spaces.
* Able to lift up to 30 lb. from ground to shoulder and drag or push laundry bags weighing up to 50 lb.
* Able to safely perform repeated bending, stretching, pushing, lifting, climbing and stooping.
* Bi-manual dexterity.
LICENSES AND INSURANCE:
n/a
TESTING:
criminal background check
REPORTS TO:
Housekeeping Supervisor, Director of Motel Operations