Location: North Adams,MA, USA
Click here to view the full job posting {target= _blank rel= noopener noreferrer } JOB TITLE: Housekeeping Attendant LOCATION: TOURISTS Hotel EMPLOYMENT CLASSIFICATION: Non-Exempt REPORTS DIRECTLY TO: Housekeeping Manager; collaborates with Front Desk Agents and Maintenance Technicians; Indirectly reports to Hotel Manager/GM PAY RATE: \$15-\$16 per hour JOB SUMMARY: The Housekeeping Attendant is an integral member of the service team working on day-to-day operations. TOURISTS\' goal in all positions is to exceed expectations of our guests. The Housekeeping staff contributes to that experience by providing service that includes, but is not limited to, the cleaning, restocking and general upkeep of the guest rooms, common areas and offices along with the laundry program. TOURISTS staff are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. The Housekeeping staff will maintain the company\'s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners. Based upon fluctuating demands of the operation and to exceed guest expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. The Housekeeping Attendants are expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision. RESPONSIBILITIES: HOUSEKEEPING OPERATIONS: -Maintain accountability for Housekeeping procedures, including cleaning, inventory/restocking, and laundry -Maintain Inventory Tracking system for all Housekeeping Items (linens, room amenities, cleaning supplies) incorporating cohesive damage product tracking -Update and maintain all Housekeeping logs and checklists -Monitor guest rooms, laundry room and other guest areas for maintenance needs and communicate with Maintenance Staff on work orders -Monitor guest rooms for in-room service items and coordinate with the Food & Beverage & Front Desk staff for retrieval service -Communicate timely and effectively with Front Desk on guest room status and other guest needs QUALITY STANDARDS AND IMPROVEMENTS: -Comply with departmental objectives, policies and Standard Operating Procedures -Ensure your training is complete and sets you up to execute on established processes/procedures -Adhere to work schedule and provide timely notification regarding late arrivals -Incorporate guest name recognition at all times -Resolve and/or escalate guest complaints regarding property operations SAFETY AND REGULATORY COMPLIANCE: -Comply with health, Safety and fire regulations -Ensure timely reporting of all safety infractions and injury incidents -Maintain a high level of cleanliness and safety in the work area -Ensure that all equipment is maintained in good, safe working condition -Maintain an increased awareness of safety issues throughout the property -Comply with safety and emergency procedures and OSHA requirements and execute on these standards EDUCATION & EXPERIENCE: -High School diploma or general education degree (GED) -Certificates, licenses, and/or identification cards as required by the U.S. Department of Justice to verify employment eligibility -Minimum of one (1) year housekeeping experience or related experience. Hotel experience is preferred TOURISTS is an EEOC Employer.