Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Position Summary A house attendant plays a crucial role in ensuring guest comfort and satisfaction during their stay by maintaining a clean, sanitary, and inviting environment in guest rooms and common areas. Key Responsibilities Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
- Be familiar with property, departments, hours of operation and services of the hotel
- Answer basic Housekeeping related questions
- Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas
- Properly maintain hotel keys and electronic cards (key control)
- Clean and stock linen closets
- Clean and Vacuum hallways, including baseboards
- Turn in all lost and found items in accordance with lost and found procedures
- Maintain a clean and organized work area
- Dust light fixtures
- Pick up dirty linen from housekeeping closets and throw down the chute
- Strip rooms when needed and assist in 'pick up' of dirty linen
- Sort terry and linen into laundry carts after coming down the linen chute
- Put away supplies when received
- Ensure all trash from guest room floors is placed in dumpsters
- Run items to guest rooms, room attendants and supervisor
Actively participate in housekeeping's 'deep clean' or 'preventive maintenance' programs
- Participate in all departmental meetings
- Carpet clean guest rooms and hallways when needed
- Participate in required training programs
- Report any damage, hazard repairs to your immediate supervisor
- Help keep stock levels at par and maintain cleanliness of linen closets on floors
- Clean elevator tracks on all guest elevators
- Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists
- Familiar with frequently used Standard Operations Procedures
- Knowledge of how to operate all Housekeeping Equipment.
- Must be able to recognize situations that require immediate supervisory attention
Creates 100% guest satisfaction by providing the Cambria experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills - Ideal candidate will have a minimum of one -year hospitality experience in housekeeping
- Follow instructions and communicates effectively
- Works well independently or as part of a team
- Strong attention to detail
- Commitment to exceptional guest service
- Can clean multiple room types and meet the daily cleaning quota
- Willing to work a flexible schedule including weekends and holidays
- Adheres to the policies and procedures of the hotel
Physical Demands - Required to stand, sit, and walk for extended periods of times
- Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
- Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones etc.
Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an at-will relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law. In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.