Location: Detroit,MI, USA
HOUSE ATTENDANT POSITION PROFILE
Position Reports to Director of Rooms and Guest Services Managers - position is non-exempt
WHO WE ARE
Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.
The Detroit Foundation Hotel has transformed the historic Detroit Fire Department Headquarters into a 100 room independent hotel that adds another piece to the ongoing Detroit renaissance puzzle. The hotel draws on the Motor- City's unparalleled past while proactively moving the city to its next incarnation as a national cultural, business and artistic touch- point. Featuring an inviting ground- floor restaurant, The Apparatus Room, the hotel partners with local distillers, brewers, farmer s and other edible sundry purveyors to deliver and authentic Detroit experience.
Detroit Foundation is owned and managed by Aparium Hotel Group which was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
WHO YOU ARE
Your past experiences have led you to understand that there is an art + science to the how and what a hospitality operation professional is responsible for. You delight in the smiles you share and the positive experiences that you create. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter when making their specialty drinks. You are energized through your interactions with people, and there is nothing that gives you more satisfaction thank making our customer smile.
THE ROLE
The House Attendant reports to the Director of Rooms and Guest Services Managers. The hotel house person provides housekeepers with the items needed to clean guest rooms and helps stock the carts. They are also responsible for more labor-intensive tasks, such a flipping mattresses, hanging pictures and moving furniture or debris. They also work closely with hotel supervisors to ensure that all room accessories and electronics are in working order. It's also the houseman's responsibility to comply with security regulations, restock the housekeeping shelves, and make sure that outside areas, like the patio and front entrance are kept clean, tidy and in working order.
Additionally, the House Attendant takes care of common areas in a hotel, such as the lobby, restrooms and employee restrooms. As part of the housekeeping staff, a House Attendant must be detail-oriented, have good customer service skills, be able to lift heavy
WHAT WILL YOU DO
* Uphold and role model the company's principles of People, Place and Character; and ensure you are also modeling the way of our values that drive collaboration, intuition and translocal hospitality; use discretion and respect the privacy of the hotel's clients and guest
* Maintain and clean a hotel behind the scenes by helping the housekeepers
* Clean hallways, floors, and doorways; and taking out the trash
* Assist with needs of the housekeepers during shifts to remove linen and other required tasks
WHAT YOU WILL NEED
* Previous work experience within Housekeeping
* A flexible schedule, as sometimes you may have to work evenings, weekends, or a holiday as events don't only happen during the week
* A passion for cleanliness, initiative to learn and pride in those we serve
* Basic knowledge of cleaning techniques, safety procedures and requirements
* Conversational proficiency of the English language to receive and execute verbal and written communication and direction
* Adaptable interpersonal communication skills to address employees at all levels of the hotel
* Ability to work in a fast-paced environment for extended periods of time to meet high volume business
* Ability to lift, balance and carry up to 25 lbs. to transport carts, cleaning supplies, linen, equipment, etc.
* Ability to lift, balance and carry (with assistance) up to 100 lbs. to transport mattresses, inventory, equipment, etc.
* Ability to stand or walk for prolonged periods to clean and organize the guest rooms, spaces, storage, equipment, etc.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.