Position Overview:Reporting to the Housekeeping department, the Houseperson will ensure the cleanliness and the appearance of all front and back of house areas, is motivated and attentive to provide our guests with a memorable experience at our hotel. We are looking for a multi-talented individual who can perform a variety of tasks. Our ideal candidate has one or more years of previous experience in a houseperson or housekeeping role, and a strong commitment to excellent customer service. THIS IS A PART TIME POSITIONJob Duties:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, and correct maintenance and use of equipment.
- Clean and maintain public areas such as lobbies, hallways, and lounges.
- Assist Room Attendants with stripping vacant rooms including soiled linen and trash as needed at the discretion of management and/or supervisor.
- Ensure the highest level of customer service by anticipating and responding quickly to guests' requests.
- Deliver linen and supplies to guest floors and remove dirty linen.
- Shampoo hallways, rooms, and public areas.
- Clean and sanitize restrooms.
- Report any maintenance issues to management and/or supervisor.
- Sweep and wash floors, vacuum carpet, wash walls, dust furniture and fixtures.
- Make up and deliver roll-a-way beds. Move furniture, supplies, and equipment.
- The ability to maintain confidentiality of guest information and pertinent Hotel data.
- Report all maintenance and repair issues to management.
Position Requirements:
- Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
- Must be able to lift, push, and pull up to 75lbs. on a regular and continuing basis.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
- Must be able to stand and exert well-paced mobility for up to 8 hours in length.
- Knowledge of health and safety standards and best practices.
- Strong organizational and communication skills.
- Able to work independently and as part of a team.
Required Qualifications:
- High school graduate or equivalent education preferred.
- 1 to 2 years previous experience in a similar position in a luxury hotel preferred.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.Wage Rate: $29.56 per hourAbout Hotel ZoeInspired San Francisco experiences start at our Fisherman's Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it's our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hotel Zoe offers competitive salaries and robust benefit plans.Part Time Hourly Benefits:
- HealthSelect- Limited Medical Plan
- HealthSelect- Accidental Death & Dismemberment
- HealthSelect- Dental Plan
- HealthSelect- Short Term Disability
Part Time Hourly Perks:
- EOS Employee Rates plus 50% off F&B and Retail
- Employee discounts in Pescatore Restaurant
- Employee Job Referral Program
- Employee Recognition Programs and Appreciation Events
- Discounts on Offsite Parking and Work Safety Shoes
Important Notice:This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.