Hotel Washington is seeking a dynamic, service-oriented Housekeeping Manager to join our team! HW is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!What's in it for you? When you join Hotel Washington you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! HW provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:Work Today, Get Paid today, with Daily Pay!Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!Multiple Health Insurance and Life Insurance options401k Plan + Company MatchPaid Time OffHoliday PayPet InsuranceEmployee Assistance ProgramSchulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!Our Company: Hotel Washington is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.JOB DUTIES AND RESPONSIBILITIES
- Schedules room and cleaning assignments to ensure proper coverage
- Support Director of housekeeping with coordinating special projects and is able to oversee completion.
- Performs all housekeeping duties necessary, VIP inspections, daily inspections, departures, including making beds, vacuuming, and cleaning
- Verifies and updates status of discrepant rooms throughout the shift
- Establish and enforce high cleanliness and hygiene standards for guest rooms, common areas, and public areas. Counsels Housekeepers on discrepancies
- Notifies Director of housekeeping and/or Chief Engineer of maintenance repairs necessary
- Implement procedures for handling special request, such as additional amenities or room preferences
- Ensure staff follow safety precautions when using equipment and supplies
- Conduct performance reviews and providing feedback to staff
- Perform property walk and report identified deficiencies
- Participates in scheduling employees to business demands and tracking employee time and attendance
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met
- Manages Housekeeping inventory, ensuring that necessary cleaning materials are always available
- Conduct regular training sessions for housekeeping staff, focusing on cleaning techniques, safety protocols, and guest interaction
- Provide opportunities for professional development and advancement within the team
- Conduct room inspections assigned by the Director of housekeeping to ensure brand standards are adhered to.
- Support Director of Housekeeping with payroll duties.
- Support Director of Housekeeping with weekly scheduling in his absence.
- Ability to take initiative to implement strategies and tasks that can improve the overall performance of the team and the department.
- Other duties as assigned
EDUCATION AND EXPERIENCE
- High School Diploma/GED. Post high school education preferred
- Minimum of 2 years in a housekeeping management role, preferably in hotels
- Familiar with Microsoft Office to include, Excel, Outlook, Word, etc.
KNOWLEDGE, SKILLS AND ABILITIES
- Basic math skills
- Ability to communicate effectively verbally and in writing
- Strong leadership skills
- Ability to exceed expectations of guests and team members
- Able to lead by example by following the attendance policy
- Able to stay updated on regulations related to hygiene and cleanliness in the hospitality industry
- Excellent time management skills
- Fully flexible with the ability to work all needed shifts, including weekends, holidays, and evening shifts
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.*Hotel Washington is an Equal Opportunity Employer.