About Evermore Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.Key Responsibilities:
- Assist in various pre-opening activities, including room and facilities punch inspections, and other intensive logistics and planning processes.
- Perform human resources functions within the Housekeeping Department to include recruiting, hiring, training, and performance feedback.
- Create a work culture that embodies respect, honesty, fairness, excellence, hard work, teamwork, empathy, caring and kindness.
- Maintain professional working relationships and promote open lines of communication with co-managers, employees, other departments, and 3rd party partners.
- Hold daily, weekly, and monthly department meetings designed to provide necessary contact and operating information for all departmental employees.
- Ensure team members are held accountable to adhere to company policies such as grooming, time clock procedures, attendance guidelines, etc.
- Review employee satisfaction results to identify and address employee problems or concerns.
- Create action plans to address performance concerns and follow up with staff on progress
- Control the product inventory and issuance procedures for uniforms, linens, attic stock supplies and daily operating supplies, etc.
- Administer property policies consistently; disciplinary procedures and documentation are completed according to Standard Operation Procedures (SOPs).
- Maintain housekeeping staffing levels to provide optimal performance.
- Create and administer a thorough training program for all positions within the Housekeeping Department.
- Mentor supervisors & inspectors through goal setting and training opportunities
- Ensure all staff are trained and up to date on required company and state required trainings.
- Ensure proper usage and training of chemicals and equipment.
- Manage inspection program which upholds the Evermore standards for guest ready accommodation. Inspection programs should be a tool to provide employee feedback for both reward and recognition and constructive feedback.
- Through data analysis identify areas in need of improvement. Utilize guest feedback and internal data to identify those areas.
- Address areas needing improvement with action planning goals, include team member input in devising solutions.
- Personally visit and inspect housekeeping areas daily to ensure brand standards are being adhered to and the property is guest ready.
- Manage third party contracts and vendors to ensure products and services are being delivered per established contract.
- Create special projects schedule for all items needing to be completed on a rotational basis. Examples include, but are not limited to deep cleaning, pressure washing, carpet projects, etc.
- Ensure proper distribution, handling, inventory and return of all staff electronic devices and equipment.
- Celebrate team successes and recognize outstanding performance.
Education, Skills, and Experience:
- High school diploma or GED
- 2+ years' experience in housekeeping at a high-volume resort or related professional area.
- Excellent management skills.
- Excellent organizational and time management skills.
- Able to read and understand financials and budgets.
- Excellent communication and interpersonal skills; ability to interact with a wide range of people.
- Excellent problem-solving skills utilizing data to support decisions.
- Ability to multi-task in a fast-paced environment.
- Inspired always to lead Evermore brand and team member values.
- Self-starter that can work independently with minimal supervision.
- Able to work various shifts or days of the week according to business needs.
- Valid Florida CDL Driver's License with an acceptable driving record.
Physical Requirements:
- Able to safely lift, pull and push up to 25 pounds.
- Able to stand, walk, stoop, kneel, bend, and reach periodically.
- Subject to environmental conditions, work activities can occur inside and outside.
Our Work CultureOur team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips easy on purpose . We're building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to both our guests and other associates. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry. We are seeking Team Members to apply for this role who will be proud to be a part of our resort and the Evermore experience.We are an innovative workplace; seeking great people like you!!Our Work CultureOur team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips easy on purpose . We're building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to our guests. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry.We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you!EOE/M/F/D/V