Housekeeping Manager
: Job Details :

Education and Experience* High school diploma or GED; 1 year experience in the housekeeping or related professional area.CORE WORK ACTIVITIESSupporting Housekeeping Operations and Budgets* Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.* Inspects guestrooms on a daily basis.* Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.* Inventories stock to ensure adequate supplies.* Supports and supervises an effective inspection program for all guestrooms and public space.* Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.* Ensures all employees have proper supplies, equipment and uniforms.* Communicates areas that need attention to staff and follows up to ensure understanding.* Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.* Schedules employees to business demands and for tracks employee time and attendance.* Ensures employees understand expectations and parameters.* Observes service behaviors of employees and provides feedback to individuals.* Celebrates successes and publicly recognizes the contributions of team members.Providing and Ensuring Exceptional Customer Service* Sets a positive example for guest relations.* Participates in the development and implementation of corrective action plans to improve guest satisfaction.* Empowers employees to provide excellent customer service.* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.* Responds to and handles guest problems and complaints.* Strives to improve service performance.#LI-MM1Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.