Responsible for helping to achieve ongoing guest satisfaction by maintaining cleanliness and sanitation of guest rooms. A Hilton Lighthouse Award winning property, we are the only seasonal Hampton hotel in the Hilton brand portfolio, open each year from May through November. The Hampton Bar Harbor is a new hotel with panoramic ocean and mountain views overlooking Acadia National Park and the Atlantic Ocean. PRINCIPAL RESPONSIBILITIES:
- Clean guest rooms/suites as assigned by supervisor ensuring quality of cleanliness and customer service including but not limited to vacuuming carpets, cleaning floors, dusting furniture and structural surfaces, changing linen and making beds, cleaning bathroom and bathroom items and removing trash.
- Proactive guest service, respond to requests in a professional, courteous manner.
- Replace room amenities, literature and other items as directed by supervisor and required by brand standards.
JOB DUTIES:
- Customer Service – Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
- Team Work – Treats people with respect. Keeps commitments. Upholds organizational values. Assists with preventative cleaning programs as assigned.
- Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Maintains cleanliness of storage room and stock carts.
- Quantity – Meets productivity standards and completes work within a timely manner. Completes rooms within approved budget and time.
- Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly. Wears gloves while cleaning guest rooms. Responsible for any assigned keys and for following key control policies.
- Dependability – Is consistently at work and on time. Arrives at scheduled meetings and appointments on time. Is able to meet the demands of the industry with regard to working holidays and weekends.
- Initiative – Volunteers readily. Asks for and offers help when needed. Check with supervisor upon completion of room assignments before leaving for the day.
- Compliance – Report all lost and found articles and maintenance issues to supervisor. Reports all “Do not Disturbs” and “Refuse Services” to supervisor.
Requirements
Physical Demands:The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk – employee must regular lift and or move up to 25lbs, occasionally lift or move up to 50lbs.
Disclaimer: The above is intended to describe the general contents of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Hampton by Hilton Bar Harbor is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.