DescriptionOdawa Casino ResortJob DescriptionPosition Title:Housekeeping Supervisor Report To:Facilities ManagerDepartment:HousekeepingMinimum Pay Rate:$18.00 per hourJob Code:HSKSPPay Grade:PROP3Date Written:08/01/2006Revision Date:01/01/2024Job Summary: Responsible for the day-to-day efficient operation, on an assigned shift, of the Housekeeping functions of the Housekeeping Department in accordance with the company's established policies, procedures and controls. Responsible for supervising the work activities of the Housekeepers to ensure casino premises, related buildings, and grounds are maintained in a clean, orderly and attractive manner.Primary Duties and Responsibilities:
- Make recommendations to hire, terminate, promote, demote, transfer, provide training opportunities, recommends merit increases, evaluates performance, completes all written documentation in regard to Annual Evaluations, creates and adjusts performance standards, provide for the fair and equitable treatment of all Team Members.
- Foster a culture of learning and development; support individual growth through continuous feedback to achieve personal and professional goals.
- Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
- Exhibits Leadership skills through the continuous evaluation, guidance and encouragement of Team Members.
- Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
- Recommends process and customer service improvements, innovative solutions, policy changes and/or major variations from established policy.
- Greet all guests and Team Members in a friendly, open manner.
- Supervise housekeeping Team Members and the cleaning of the casino public areas, restrooms, and other assigned areas and/or buildings.
- Perform housekeeping job duties along with housekeeping team.
- Monitor and note building conditions on a daily basis.
- Develop a timeline to implement repairs or cleaning schedule.
- Stay up-to-date with technological advances in the field.
- Complete and submit daily shift report documenting shift activities, attendance, issues, concerns,
- Troubleshoot problems and issues as they arise.
- Stay current in Team Member files, paperwork, and attendance logs.
- Communicate pertinent organizational information to appropriate Team Members, including department Manager and Director.
- Maintain contact with supporting departments, as required, to perform daily job assignments.
- Responsible to communicate with other housekeeping supervisors on inventory and supply needs.
- Schedule housekeeper hours and assignments.
- Responsible to review and compile housekeeping Team Members' timesheets and submit for approval.
- Adhere to regulatory, departmental and company policies.
- Schedule staff meetings with team members as necessary.
- Attends required department meetings.
- Complete all required training satisfactorily.
- Maintain the highest level of confidentiality at all times.
- Work at other properties as needed.
- Perform all other duties as assigned within the scope of the position.
System Access: MS Office Suite, Forms Database, Agilysys Visual One, ADP, ACWeb and ATSUpholds Odawa Casino Mission statement in all aspects of position:Mission:We create excitement and memories.Values:We create a culture that provides:
A fun, rewarding, safe, and consistent environment for our Team Members.A warm reception, welcoming environment, and friendly atmosphere.An optimal entertainment experience through exceptional service.Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.A contribution and connection to the community.Preference: Applies to Native Americans in accordance with applicable tribal law.Minimum Qualifications:
- Must have a high school diploma or equivalent.
- Must have one (1) year of supervisory experience related to a commercial cleaning facility, or demonstrated ability to supervise or lead teams during employment with the enterprise.
- Must have one (1) year of experience in maintaining and cleaning a commercial facility.
- Must have previous experience of floor machines and cleaning equipment.
- Must have a valid Michigan Driver's License and be insurable through our insurance carrier. There will be occasional out-of-town and local in-town travel required as well as frequent traveling between buildings.
- Must pass a pre-employment physical as this position requires the ability to stand and walk for extended periods, bend, stoop, extend arms overhead, and carry weight up to thirty (30) pounds or more.
- Must read, write and speak English fluently.
- Must have basic math skills.
- Advanced verbal and written communication skills.
- Excellent interpersonal skills.
- Advanced organizational skills and attention to detail.
- Advanced time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Must have experience using Microsoft Office products or related software including word processing, spreadsheets, sending email, and the ability to quickly learn specialized software programs.
- Must be able to handle multiple projects and work with little or no supervision.
- Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, special events, etc., as needed.
- You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
- Frequent exposure to dust, dirt and chemicals associated with cleaning agents.
- Exposure to loud and continual noise levels and a smoke filled environment.
- Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.