We are looking for a proactive and organized Cleaning and Hospitality Team Lead to work with the hospitality team to ensure that all areas of our facilities are maintained to the highest standards of cleanliness and presentation. As the Cleaning and Hospitality Team Lead at Elite Sports Clubs, you will be responsible for coordinating cleaning schedules, training and supervising cleaning staff, and conducting regular inspections to ensure compliance with cleaning protocols and standards. You will also play a key role in promoting a welcoming and hospitable atmosphere for our members and guests by providing exceptional customer service and assistance as needed.Responsibilities:
- Develop and implement cleaning schedules and protocols for all areas of the facility, including fitness areas, locker rooms, common areas, and offices.
- Train, supervise, and motivate cleaning staff, providing guidance, support, and feedback to ensure high-quality performance and adherence to cleaning standards.
- Conduct regular inspections of the facility to assess cleanliness and identify areas for improvement, taking corrective action as needed.
- Monitor inventory of cleaning supplies and equipment, ensuring adequate stock levels and ordering supplies as needed.
- Respond promptly to member and guest inquiries and requests for assistance, providing exceptional customer service and ensuring a positive experience for all.
- Coordinate with other departments, including maintenance, front desk, and management, to address cleaning-related issues and ensure seamless operation of the facility.
- Maintain cleanliness and organization of cleaning storage areas, equipment rooms, and other designated areas.
- Assist with special cleaning projects and tasks as needed, including deep cleaning, sanitation, and event setup and breakdown.
Qualifications:
- High school diploma or equivalent.
- Minimum of 2-3 years of experience in cleaning or hospitality services, with previous supervisory or leadership experience preferred.
- Strong knowledge of cleaning techniques, products, and equipment, with a commitment to maintaining high standards of cleanliness and sanitation.
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team and provide exceptional customer service.
- Detail-oriented and organized, with the ability to prioritize tasks and manage time effectively.
- Ability to work independently and collaboratively in a fast-paced environment, with flexibility to adapt to changing priorities and schedules.
- Knowledge of health and safety regulations and protocols related to cleaning and sanitation (preferred).
- CPR and first aid certification (preferred).
- Flexibility in schedule, including availability to work evenings, weekends, and holidays as needed to oversee cleaning operations and support facility operations.
Benefits:
- Competitive compensation package.
- Opportunities for professional development and advancement.
- Complimentary membership to Elite Sports Clubs.
- Health, dental, and vision insurance options.
- 401(k) retirement savings plan.
- Paid time off and holidays.