POSITION PURPOSE:Performs any combination of the following tasks to maintain guestrooms, working areas and the hotel premises in general in a clean and orderly manner. Provides stripping of all linens, dishs, trash etc. from guestrooms in helping room attendants to better serve our guests.ESSENTIAL FUNCTIONS:
- Responsible for removing all dirty linens, trash and dishes from guest rooms. Vacuum and dust hallways and elevators on assigned floors.
- Keep work stations clean at all times, operate dishwasher, stock dishes in work areas and ensure hallways/work areas are free of debris.
- Remove trash from carts and offices as needed.
- Maintains housekeeping carts.
- Properly uses and maintains assigned equipment and supplies to departmental specifications, including carts, vacuums, chemicals and cleaning aides.
- Observes status and maintains common areas, including floor closets, stairwells, halls, lobby areas and elevators.
- Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis.
- Properly handles lost and found items in accordance with department policies and security procedures.
- Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior customer service.
- Provides constructive input to foster process improvement within the department.
- Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job-related, need-to-know basis.
- Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
- Performs other related duties as required.
RequirementsQUALIFICATIONS:
- High School Diploma or GED Certificate preferred.
- 1 year experience in a hotel/motel environment strongly preferred.
- 18 years of age or older.
- Excellent organizational, verbal, interpersonal and customer relation's skills.
- Able to read and comprehend written instructions.
- Must be able to obtain a Class I Gaming License.
- Must maintain a neat, clean and well-groomed appearance at all times (specific standards available).