Company DescriptionHotel Overview:Two of San Francisco's most recognized icons, Ghirardelli Square and Fairmont Hotels & Resorts, have partnered to create the city's most distinctive and exciting luxury residential accommodations, Fairmont Heritage Place, Ghirardelli Square.Join the Fairmont Heritage Place team and be part of providing the highest quality service to our owners and guests. Fairmont Heritage Place Ghirardelli Square is a Private Residence Club with 53 one, two and three bedroom residences. What is in it for you:
- Excellent company benefits including: medical, dental, vision, and life insurance
- Employee benefit card offering discounted rates in Accor worldwide
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Job DescriptionHOUSEPERSON Turning moments into memories for our guests and owners by being an ambassadors for our brand, our property and our community. As a Houseperson, you will use your passion for personalized guest service by ensuring luxury level cleanliness and guest experience. Summary of Responsibilities: Reporting to the Director, Residences, responsibilities and essential job functions include but are not limited to the following:What you will be doing:
- Ability to work a flexible schedule based on club occupancy and need. Ability to work weekends, evenings and holidays as needed.
- Practices safe working techniques and is knowledgeable of all safety and emergency procedures.
- Requires a willingness and ability to back up all departments if deemed necessary.
- Moves furniture, hangs drapes, rolls carpets, and turns mattresses.
- Cleans lobby, lounges, pantry, meeting rooms, rest rooms, corridors, elevators, stairways, offices terraces, patios, all public areas, and all colleague areas including lounge, and storage areas.
- Sweeps, scrubs, waxes, and polishes floor.
- Cleans rugs, carpets, upholstered furniture, and draperies.
- Dusts furniture of common areas. Washes walls, ceiling, and woodwork. Washes windows, door panels, and sills.
- Empties wastebaskets, and empties and cleans ashtrays.
- Transports trash, waste and recycling to disposal area.
- Replaces light bulbs.
- Assist owners' and guests' with light plumbing, washer and dryer malfunctions, as applicable within the residences.
- Monitors inventories of housekeeping supplies and equipment.
- Prepares equipment, tools and supplies needed for resident attendants.
- Stocks closets and storage areas with necessary supplies for residences and resident attendants.
- Maintains and organizes storage areas. Stores supplies received from vendors.
- Inspects cleanliness of public areas and back of house areas.
- The housekeeping team is guest-facing and attempts to anticipate all guest needs and requests while providing a unique and nurturing level of service.
- Delivers items requested by owners' and guests' to residences.
- Handle guest concerns including recovery and react quickly, logging and notifying proper area including follow up once resolved
- Follow department policies, procedures, PCI and service standards
- Follow all healthy & safety policies
- Other duties as assigned
Pay Rate: $29.76 per hourQualifications
- Previous Housekeeping experience is an asset
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on creating luxury level cleanliness, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
- Frequent standing and walking throughout shift
- Ability to lift up to 25 lbs.
ScheduleFriday - Monday - 11:00am to 7:00pmVisa Requirements: You must provide proof that you are legally entitled to work in the United States. Employment is conditional upon your ability to produce acceptable documentation establishing that you are legally entitled to work in the United States within three days of your date of hire.Additional InformationOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!Persons who anticipate needing accommodations for any part of the application or interview may contact, in confidence Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSAll your information will be kept confidential according to EEO guidelines.