Location: Napoleon,OH, USA
Location: Keystone, CO, US
Were looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is thefoundation of our Culture. **Come join our team where A Mountain of Possibilities awaits.**
As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.
**Job Summary:**
The Housing Assistant Manager is responsible for overseeing the Keystone housing portfolio. This individual will work with the Summit County Housing Manager to help execute the Employee Housing strategy to ensure support of our current and future business needs. They will help guide Employee Housing ensuring alignment to provide an Experience of a Lifetime, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements. This individual will help partner with multiple internal and external stakeholders at all levels, including business leaders, employees, vendors, and community resources.
**Job Responsibilities:**
* Support and execute on the employee housing strategy driving the Companys short- and long-term business needs
* Lead a high performing team - Hire, train, motivate and supervise Summit County housing team in order to achieve operational goals of assigned communities.
* Supervise and deliver standardized, best-practices, across the enterprise aligned with an enterprise-wide strategy
* Elevate experience for residents/employees and housing staff while driving the seasonal Employee Value Proposition. Maintain a positive customer service at the forefront of all interactions while maintaining high level of visibility. Initiate and implement policies/procedures to implement robust resident communications.
* Supervise the day-to-day operations of their employee housing locations, portfolio, bed allocations and placements. Manage scheduling of staff to ensure appropriate housing support for residents.
* Assist in managing software programs and ensure standard use of the system, including identifying and troubleshooting any system related issues and escalates as needed. Ensure accounts are correctly settled & refunds processed to past residents in a timely manner.
* Create and manage internal relationships including local resort teams, HRBPs, COOs. Ensure clear communication with all stakeholders including VR leadership, enterprise housing team and residents.
* Assist in creating and managing external relationships with master leases, community partners, mental health resources and law enforcement.
* Liaise with Facilities & Housekeeping team to support work order system, maintain accurate billing, vendor relations and job completion. The Assistant Manager is responsible for approving and submitting all invoices into corporate.
* Support the employee wellness strategies in Employee Housing ensuring alignment with Company vision
* Maintain a positive customer service and strong EVP at the forefront of all interactions while maintaining high level of visibility. Initiate and implement policies/procedures to implement robust resident communications.
**Job Qualifications:**
* University/College Degree Preferred
* 2+ years experience in property management or related fields
* Development and implementation of company-wide programs
* Software system maintenance and training
* Data management
* Experience supervising teams
* Experience working with remote teams
* Proficient computer skills, especially Excel, Teams and PowerPoint.
* StarRez or other room management software programs experience preferred.
* English strong written and verbal mandatory
* Spanish preferable
* Travel to different resort locations as necessary
* Ability to align key stakeholders around a vision and to make timely recommendations based on insight, data, and influence.
The budgeted range starts at $40,500 - $46,250. Actual pay will be adjusted based on experience.
The perks include a free ski pass, and a set of benefits including...
* Medical, Dental, Vision insurance, and a 401(k) retirement plan
* Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
* Paid Parental Leave for eligible mothers and fathers
* Healthcare & Dependent Care Flexible Spending Accounts
* Life, AD&D, and disability insurance
**Reach Your Peak at Vail Resorts.** As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests *and* our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether youre looking for seasonal work or the career of a lifetime, join us today to reach your peak.
*Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.*
Requisition ID 409845