Tasks/Duties/Responsibilities70% Customer Services
- Provide Housing Navigation to clients of Essex County
- Provide housing case management and counseling
- Identify permanent housing for customers
- Determine eligibility for applications for short-term and/or long term safe and affordable housing assistance.
- Assist customers transitional housing placement and serve as a Housing Ambassador for those placed in emergency housing, helping them navigate quickly to a more stable housing.
- Identify and develop relationships with landlords to identify long term rental options for customers
- Negotiate with landlords and provide complete assistance with lease and other documents.
- Complete required paperwork for emergency financial assistance (rental and utility)
- Provide Daily Living Skills training and counseling to customers of the program.
- Provide Housing Retention Counseling to customers of the program.
- Refer customers to ensure connection to medical care.
- Collaborate with primary care providers and MCM staff to identify newly diagnosed patients in need of housing support. ? Documentation of baseline viral load, CD4 count, AIDS diagnosis and antiretroviral prescriptions for 100% of clients.
- Conduct counseling sessions with clients pertaining to housing needs, options, and social service referrals.
- Provide housing case management to clients, aligning clients with appropriate service providers throughout the service area. ? Develop and implement outreach activities including networking with other community- based organizations, support groups, religious organizations, etc.
- Participate in outreach activities for high-risk groups. Reporting /Monitoring
15% Reporting and monitoring
- Establish, maintain and update case records using approved agency forms and procedures. Ensure confidentiality of all records. ? Prepare monthly reports in accordance with agency policies and procedures.
- Refer and advocate for placement in permanent and transitional housing programs
- Maintain and update customer information in eCOMPAS and CHAMP.
10% Hyacinth representation/advocacy
- Attend and participate in staff meetings and supervisory conferences
- Maintain working relationships with other community providers
- Observe established administrative procedures.
- Provide written reports and maintain statistics as required
- Represent the agency at community events, meeting and conferences
- Attend and participate in staff training opportunities.
- Adhere to Hyacinth policies and procedures including client confidentiality provisions
5% Training and certifications
Other Duties:
- Maintain working relationships with other community providers
- Observe established administrative procedures
- Assist in preparation of written and electronic reports, maintaining records and statistics of program data as required.
- Assist with group activities, outreach events and other program informal and formal social events.
- An ideal candidate must have flexibility to work evenings and some weekends as needed.
RequirementsRequired Minimum Education: Associate's DegreeRequired Years of Related Experience: 1-3 years in social services/community servicesRequired Knowledge, Skills and Abilities:
- Active listening skills
- Lease Agreements
- Ability to provide budgeting and ADL education to clients
Preferred Minimum Education:
- Bachelor's degree and one-year previous office experience.
- A candidate who has no degree but seems exceptionally suitable will be considered if he/she/they can demonstrate additional years of relevant office systems experience.
- Fluency in verbal and written Spanish