BACS Quality Improvement team is looking for individuals with excellent database and quality assurance experience to conduct analysis and reporting on our Housing programs. The QIA will train our partners and agency staff on how to use our proprietary data services in groups and 1:1 settings. The QIA will also be responsible for data review, analysis and reporting for our finance department, program managers, partners. This team provides auditing, and analysis to compliance functions relative to quality standards to ensure that the agency is prepared for audits and meeting oversight requirements. This position is part of a strategy team for startup and/or correction of program improvements and contractual compliance standards.This is a hybrid position 3 days per week in the office is required.RESPONSIBILITIES:
- Works in conjunction with the Finance Director to initiating, administering, and complete the HMIS (Homeless Management Information Systems) and billing coding audit process; develops tools to best gather data related to the criteria.
- Trains agency and partner staff on database and systems in group and 1:1 settings
- Oversees, tracks and conducts audits of program data and collaborates with the Program Manager on performance and corrective action plans. Delivers results to all stakeholders.
- Prepares summary audit reports, analysis, containing findings as well as methodology used and recommendations for improvement; submits audit reports to the appropriate management staff.
- Ensures 100% of audit corrections are communicated, corrected, and verified for all programs. Escalates to leadership team when there is a challenge related to timely corrections. Reaudits charts to ensure compliance and issues are remedied.
- Ensures that all audits and investigations are conducted in a timely and confidential manner, and all findings are maintained as such.
- Revises audit and compliance practices as needed to improve effectiveness in response to changing organization needs or new/revised regulations, policies and/or guidelines.
- Creates program specific forms and tools to establish workflows for the operation.
- Coordinates implementation of quality assurance and quality improvement initiatives, including weekly to monthly reports to management of progress.
- Provides high level analysis and reports on client outcomes and key indicators.
- Conducts site reviews of each BACS' site to ensure compliance and Continuous Quality Improvement is taking place within every BACS program.
- Opening, closing and updating clients in various systems including but not limited to HMIS, AVATAR, Insyst, MyOutcomes, Client Data System (CDS) and Clinician's Gateway. Tracking of CSI data in CDS and Insyst. Processing NOBE's, note and service deletion request from staff for various systems.
- Tracks monthly QI & QA metrics for program reporting
- Possesses a superior knowledge of the Client Data System, both the front end and back end, and is a 'super user' and trainer for all staff and leadership. Providing support to staff in using the company intranet, updating and maintaining SharePoint documents, as well as working with staff on discrepancies with their clients.
- Assisting with and preparing for organizational audits as needed.
- Other duties as assigned.
COMPETENCIES:
- Maintains a customer service and strength-based orientation. Embraces diversity in all aspects.
- Deeply connected to and from the community BACS serves and reflective of the BACS community.
- Works well with others and behaves professionally and ethically while developing professionally.
- Is adaptable and open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles.
- Adjusts rapidly to new situations warranting attention and resolution.
- Expresses facts and ideas in writing in a clear, convincing and organized manner.
- Proficiency in Microsoft applications of Word, Outlook and systems-based documentation platforms. Documents services effectively and efficiently.
QUALIFICATIONS:
- Associates is required, Bachelor's degree or higher in business, communications, or social services discipline is preferred.
- Demonstrated intermediate proficiency in Microsoft Word/Excel, ability to type 45WPM.
- Minimum of 2 years' experience, preferably in social services.
- Experience with HIPAA, Community Care Licensing (CCL), Medi-Cal, and medical billing.
- Position requires a valid California driver's license, personal vehicle, proof of personal vehicle insurance coverage, and the ability to drive for work. DMV printout required.
Compensation and Benefits
- Highly competitive compensation at $30/hour.
- Fully paid medical, dental, vision, and life insurance coverage for employees and children.
- 32 days off (PTO/Holiday), increasing with tenure, includes your birthday off.
- 403b with BACS matching contribution.
- Clinical supervision hours towards licensure*
- One month PAID sabbatical after 8 Years - not charging PTO.
- Significant internal growth opportunities.
* Most direct service positionsHow to apply:Submit a resume with a cover letter highlighting your relevant experience.BACS Bay Area Community Services is a CARF accredited non-profit, community-based agency celebrating 65 years of serving Alameda and Solano Counties by providing mental health and social services. BACS' mission is to uplift under-served individuals and their families by doing whatever it takes. We are proud to be one of the leading agencies producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff. We are seeking individuals who want to transform clinical practice to be client centered and effective in the field and who want to lead empowered teams to meet goals.Healthcare/vulnerable client employer, verified COVID vaccination required.BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER