Location: Detroit,MI, USA
Summary The Housing Management Assistant position is located within the Veterans Health Administration (VHA), VISN 10, John D. Dingell VA Medical Facility. The Housing Management Assistant assists the Housing Manger with on-site management, planning, operation, and administrative coordination of the Fisher House Lodging program and reports to the Housing Manager. Responsibilities ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but are not limited to, the following: Serves as the point of contact for initial inquiries to include lodging criteria, referral processes, staff/volunteer opportunities, monetary donations and the appropriateness and offer of in-kind donations, as well as community, guest, patient, military liaison and clinical staff inquiries regarding policies, procedures, and standards. Assists the Housing Manager with maintaining financial accounts. Serve as the primary or the alternate purchase card holder and drafts applicable documents for Fisher House financial management. Reviews budget status and controls and makes necessary spending adjustments. Plans and develops controls and procedures regarding acceptance of donation and gifts. Accurately collects, compiles, tracks, and reports data and statistical information to support program operations. Responsible for ensuring accurate data collection, performing required monthly reports, and meeting monthly report deadlines for forwarding through medical center leadership, VISN, VACO Program Manager and the Fisher House Foundation. Regularly inspects the Fisher House and Immediate premises. Conduct safety checks of the automated external defibrillator (AED) as required and report findings as directed. Provides administrative and clerical support necessary to support the management and coordination of lodging overflow. Maintains the occupancy data to ensure accuracy of currently lodged guests, upcoming departures and needs for extension, cancellations and re-bookings, daily room availability, and all projected lodging needs. Assess and handle urgent situations and take appropriate actions to include interaction with the Emergency Department, Safety Office, Police Service, and Facilities Management to address any identified issues and report back to management of status. Participates in designing and marketing activities and products that educate the public about the Fisher House mission and its interrelationship with the Medical Center, benefits provided to families of veterans and active-duty military members. Communicates with the Administrative Officer of Duty (AOD) each evening and weekend regarding availability of rooms and/or anticipated guest arrivals after hours and/or holidays. Prepares assignment guides for volunteers, schedules, training materials, and evaluations. Conducts tours of and orientation to the Fisher House. Plans for and arranges open houses, special dinners, and holiday activities. Conducts informal guest satisfaction assessments to enhance services to the patients/families lodged at the Fisher House. Performs other duties as assigned. Work Schedule: Full Time, Monday - Friday, 8:00 am to 4:30 pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details. Qualifications To qualify for this position all applicants must meet one of the following for the GS-7 level: SPECIALIZED EXPERIENCE: At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-5) in the Federal Service, that is directly related to the work of the position and has equipped me with the particular knowledge, skills and abilities to successfully perform the duties as a Housing Management Assistant. Qualifying specialized experience includes working as the initial point of contact for inquiries to include lodging criteria, referral processes, staff/volunteer opportunities, and monetary donations; overseeing maintenance and repair of the building; accurately collects, compiles, tracks, and reports data and statistical information to support program operations; performs financial management including reviews budget status and makes necessary spending adjustments; Assists in the development of informational packets and correspondence relating to the program. ~OR~ EDUCATION SUBSTITUTION: Successful completed one (1) full year of graduate level education that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. ~OR~ SUPERIOR ACADEMIC ACHIEVEMENT (SAA): Completion of all the requirements for a bachelor's degree in a curriculum that is qualifying for the position to be filled and one of the following: S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership. Class standing -- Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses. Grade-point average (G.P.A.) -- Applicants must have a grade-point average of: 3.0 or higher out of a possible 4.0 ( B or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 ( B+ or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2years of the curriculum. 3. Election to membership in a national scholastic honor society -- Applicants can be considered eligible based on membership in one of the national scholastic honor societies recognized by the Association of College Honor Societies listed below. Agencies considering eligibility based on any society not included in the following list must ensure that the honor society meets the minimum requirements of the Association of College Honor Societies. Membership in a freshman honor society cannot be used to meet the requirements of this provision. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation. ~OR~ COMBINATION OF SPECIALIZED EXPERIENCE AND EDUCATION: An equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education beyond a bachelor's degree may be used to qualify applicants for the GS-07 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Administration and Management Clerical Communication Customer Service IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The duties and responsibilities of the position require mobility between various floors and rooms within the Fisher Houses and various other buildings at the medical facility campus and off campus locations. Average physical ability, dexterity, and strength are needed for this position. This includes preparation for open houses and special programs. Although some of the work is sedentary, the employee will be walking, standing, bending, climbing stairs, and carrying some light items (under 50 pounds) such as moving/lifting of equipment, carrying boxes of donated items. Work may also involve driving a government vehicle and/or golf cart for the purpose of transporting Fisher House guests and delivering materials to and from the medical facility. Trips into the community to pick up supplies and/or attend meetings in support of Fisher House will be required. The employee must be able to complete the tasks for receiving, transporting supplies, and conducting meetings in the community. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov). Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.