Housing Office Assistant
: Job Details :

Responsibilities:Qualify, inform and assist low-income households with Housing programs to help them save money, alleviate poverty, achieve self-sufficiency and/or improve living conditions.Conduct administrative office duties associated with the same.Provide customers with information, applications and application assistance for all relevant Housing programs.Educate customers about Agency Housing services and eligibility.Incorporate a Trauma Informed Care approach to program delivery.In daily assignments, demonstrate a commitment to a continuum of care.Conduct outreach for Division and Agency programs.Process and manage applications, purchase orders, invoices, priority applications and wait lists.Input and maintain customer information in Agency/Division data systems.Assist with efficient and effective management of Division records.Track and report agency inventory.Manage upkeep of and track equipment, computer systems, supplies, etc. according to Agency policies.Perform routine cleaning of workspace and report any issues affecting safety.Attend and participate in required trainings and meetings.Adhere to Agency policy regarding breaks, leave, tardiness and absences.Complete all paperwork correctly, neatly and on time.Follow directions of supervisory personnel and work cooperatively with team.Understand Agency mission to integrate services, recognize family needs, and make appropriate referrals for services which can help customers out of poverty.Treat co-workers and customers with respect, flexibility, and professionalism and consider their input when solving problems.Be adaptable to change and Agency growth.Perform other duties as requested by managers and/or Housing Director.QUALIFICATIONS:Basic computer literacy in email, word processing and internet navigation.Knowledge of Weatherization and EmPower New York guidelines and application processes preferred.Able to work as a member of a team or independently.Able to effectively communicate with co-workers, the public and low-income families from diverse backgrounds and maintain accurate records.Reliable transportation to and from MVCAA agency offices.Basic literacy skills.Knowledge and experience working with people with low income and diverse cultures.#J-18808-Ljbffr