Location: San Antonio,TX, USA
The Housing Quality Standards Inspector performs specialized work of average difficulty involving the inspection of single and multi-family residential dwellings to determine their physical condition, necessary repairs and conformance to applicable Housing Quality Standards (HQS), regulations and codes. Performs negotiation of reasonable rent as outlined in the Code of Federal Regulations (CFR).
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis and regular attendance must be maintained.
* Conducts Housing Quality Standards (HQS) inspections, including initial, annual, complaint and quality control inspections, to determine external and internal conditions of dwellings under the Assisted Housing Programs including operability of heating, electrical and plumbing systems and conformance to HQS.
* Performs follow-up inspections to determine completion of repairs indicated on previous inspection and makes recommendations to supervisor for appropriate follow-up action when necessary.
* Complete, generates and negotiates the reasonableness of proposed rents for units by evaluating the condition of the dwelling and comparing the fair market value of the area to the proposed rent.
* Monitors general maintenance of assigned SAHA vehicles, gas cards and other issued equipment.
* Responds to inquiries from owners, clients and the general public by providing general information about the Assisted Housing Programs.
* Ensures timely completion of required forms or reports, including personal timesheet
* Participates in informal hearings to resolve conflicts between residents and owners, and provides recourse for claims made against residents and/or owners.
* Researches resident files to verify information regarding utilities, appliances, or other pertinent information.
* Schedules inspection routes on a daily basis and generates inspections in system.
* Documents inspections in system through detailed notes and uploads photos to file management system in an organized and timely manner.
* Communicates inspection results to landlords and outlines HQS violations detected to the landlord.
* Demonstrate diplomacy when working with housing applicants, residents, property owners, etc. for each unit inspected
* Performs other duties as assigned.
Behavioral Competencies:
This position requires the incumbent to exhibit the following behavioral skills:
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively. Demonstrates the ability to develop audiovisual presentations to both internal and external audiences.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does fair share of work. Complies with procedures and understands the importance of maintaining and managing confidential and proprietary information.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events
Continuous Improvement and Innovation: Seeks the continuous improvement of technological business processes and services; explores out-of-the-box methods and is open to experimenting with new ideas; uses data, knowledge, and strategic decision-making to generate new and innovative solutions
Education and Experience:
Required:
* igh School Diploma or GED
* Two (2) years of experience in real estate, construction, housing inspection, property management, or a related field
* Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable.
* Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
Preferred Requirements:
* Housing Quality Standard Inspection Certifications
* Professional Real Estate Inspector.
* Licensed by the Texas Real Estate Commission.
* Experience with accessing customer portals for access to benefits and business intranet. Understanding of how to connect to Wi-Fi networks. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.
License and Certifications:
* Housing Quality Standards Inspection Certification required within 18 months of employment (depending on availability of training) with no more than three attempts for certification allowed.
* Texas Class C driver's license at the time of placement and insurable by the Housing Authority's liability and fleet insurance carrier.
* Must have the ability to earn certifications as required by assigned tasks.
Technical Skills:
To perform this job successfully, the employee should have:
* Understands the Mission, Vision, and Value of the agency, and directs work within these guiding principles and operational framework.
* Knowledge of applicable code of federal regulations (CFR), HUD rules and regulations, SAHA's policies and procedures, and/or relevant federal, state, and local laws.
* Skill in interpreting and applying statuses, rules, codes, and regulations.
* Familiarity with residential/multi-family building codes, maintenance and health standards, HUD's HQS procedures, and federal, state and local building, zoning, housing and safety codes.
* Grasp of principles and practices of housing inspections to conduct field inspections.
* Basic working knowledge for visual application of the Uniform Building Code, Uniform Mechanical Code, National Electrical Code, and the Uniform Plumbing Code.
* Awareness of San Antonio's residential rental market conditions.
* Knowledge of client service principles and practices and ability to apply.
* Understanding of basic mathematics.
* Ability to maintain effective working relationships with co- workers, supervisors, and the general public.
* Ability to work with a diverse population.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Evening and weekend work may be required.
* Working conditions are primarily in occupied and unoccupied single-family and multi-family residences
* Driving a vehicle to conduct work.
* Exposure to outdoor elements and adverse weather conditions.
* Encounters with stray animals and/or exposure to various insect infestation.
* Periodic unsanitary conditions and stressful situations in occupied and unoccupied single-family and multi-family residences.
* Visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer keyboard and electronic handheld device for extended periods of time.
* Subject to standing, sitting, walking over rough and uneven surfaces during site visits, climbing stairs and ladders, working from heights, and bending at the waist, stooping, kneeling or crouching to perform the essential functions.
Office environment
The noise level in the work environment is usually moderate
High level of interaction with external/internal clients
May be required to work at different properties or sites for interim periods to support business needs
Outside environment
Subject to environmental elements when conducting visits to various sites or participating in outside events.
ADA STATEMENT
In compliance with the Americans with Disabilities Act, the San Antonio Housing Authority will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an undue hardship on the operation of the employer's business.
ETHICS
As a public agency, SAHA is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.
DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice.