DescriptionSCOPE: This position is responsible for interviewing, investigating and verifying the incomes and household composition, to determine eligibility of residents in CMHA housing for continued occupancy. ESSENTIAL DUTIES AND RESPONSIBILITIES:The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required.
- Schedule annual reviews, and take appropriate steps if tenant fails to attend meeting.
- Explain documents to tenants.
- Obtain and verify family composition and employment income.
- Explain rent determination to residents.
- Interview, investigate and verify those factors mentioned above that are necessary to establish the eligibility of residents for continued occupancy.
- Establish retroactive rent charges or credits.
- Process reported changes on the system, including entering data in the CCS and Elite system to the update, family, asset, demographic, income, and note screens.
- Travel throughout Hamilton County to perform other job functions at assigned management offices during work and/or non-work hours. This includes performing the assignments mentioned above at other developments.
- Perform additional duties as assigned.
RequirementsQUALIFICATIONS:To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.DESIRED QUALIFICATIONS:
- Knowledge of PC-based software applications (Microsoft Word, Excel and Microsoft-Outlook)
- Light typing skills and familiarity with the keyboard and calculators.
- Must be proficient in basic business math (addition, subtraction, multiplication, division and calculation of fractions and percentages).
- Excellent customer services skills and the ability to work in a fast paced environment.
- Must enjoy working with numbers and have the ability to frequently memorized data.
- Knowledge of HUD regulations and advanced business math.
EDUCATION/EXPERIENCE/CERTIFICATIONS:
- Bachelor's degree or equivalent combination of education and/or experience.
- At least two (2) years of college level courses in Business Math, Social Work, Community Relations or Communication or equivalent experience.
- At least two (2) years experience in social work or related field, which requires contact with the public, or similar work involving evaluation of personal income and other assets.
- Incumbent must obtain their housing specialist certification within one (1) year of employment
PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to sit or stand for eight hours while performing essential work duties. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must be able to perform essential job functions in an environment that could have increased stress levels.OTHER: The candidate must possess and maintain a valid driver's license in state of residence, and maintain an insurable driving record under the terms and conditions of the CMHA auto liability policy. The candidate may have no more than 6 accumulated points in 3 consecutive years.NOTE: As a condition of employment at CMHA, you must agree to and pass a drug screen test, criminal background check, and motor vehicle check.Equal Opportunity Employer/Equal Housing Opportunities