Job DetailsJob Location Aptos, CA Position Type Full Time Education Level 2 Year Degree Salary Range $23.00 - $27.00 Hourly Job Shift Day Job Category Admin - Clerical DescriptionSUMMARY: Housekeeping Office Administrator manages the housekeeping office and its daily operations. Supports Housekeeping team to ensure the department runs efficiently in providing cleaning services for guests and homeowners to meet Resort standards. ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assists Director and Supervisors with daily job assignments for all team members
- Answer all incoming calls, responds to housekeeping requests and communicates information with housekeeping team
- Maintains an organized system for filing documents, PO follow-ups, faxing, and computer system files
- Coordinates with Front Desk, Engineering and other departments for any discrepancies in room status
- Oversees all administrative duties including filing, purchase order follow-up, faxing, maintaining records as well as other clerical duties and maintains organized systems for such
- Assists with departmental inventories and ordering of supplies when requested
- Assists with uploading employee schedules into Paycom payroll system
- Communicate with other supervisors and managers of the resort
- Attend meetings per Director's request
- Coordinate guest requests and communicates with staff
- Assist management with housekeeping payroll bi-weekly
- May assist with preparing room attendant work lists for the day
- Provide five-star customer service to resort employees and guests
- Keep accurate records of employee leave, attendance, lost and found items, and update tracking system for projects, late checkouts, VIP, special request arrivals, etc.
- Monitor and respond to all Quore requests within 15 mins while on shift
- Ensure all safety trainings are issued to housekeeping and maintenance departments and returned signed to Human Resources
- Perform Room inspections when necessary
- Oversee housekeeping functions during absence of management
- Respond to all emails during work hours
- Hold the daily pre-shift morning meeting with the team
- Ensure the department is staying up to date with compliance such as waste separation and environmental compliance
- Handle crew related programs such as shoes for crews in partnership with Human Resources
- Assist with translations as requested
- Perform other related duties as requested by the Director or management
QualificationsQUALIFICATIONS, SKILLS & ABILITIES
- Must show quality and professional customer service skills
- Knowledge resort/hotel service standards, guest relations and etiquette required
- Experience working in an administrative capacity required
- Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands
- Organized and able to work independently
- Must be knowledgeable in word and excel and quick to learn computer systems
EDUCATION AND/OR EXPERIENCE
- At least 1-2 years related hotel industry experience and/or training required
- Some college preferred
LANGUAGE SKILLS
- Ability to read, comprehend and provide instructions, both written and verbal
- Bilingual in Spanish preferred
COMPUTER SKILLS
- Proficient in Outlook and Internet applications
- Experience with Maestro, Paycom, and other hotel related programs highly requested
CERTIFICATES & LICENSES
- Must provide valid document(s) to work in the United States
- Valid California Driver License is required
WORK ENVIRONMENT The work environment at Company ranges from wintertime lows of 30 degrees to summer time highs to 80+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions. PHYSICAL DEMANDS While performing the duties of this job, the employee must be able to:
- Use hands to finger, handle, or feel; and talk or hear
- Specific vision abilities required by this job include close vision
- Lift 25-50 lbs.
- Sit, stand and walk for long periods of time