DescriptionReports To: Service Manager Employee Classification: Full-Time; $25-$35 Hourly (Flexible - Based on Experience)Location: Based in MD, DE, or PA. PURPOSE: HOWCO, Inc. was established in 1969 as an organization focused on designing and implementing Car Wash Systems. Howco's goal is to assist car wash owners and operators in optimizing their return on invested capital. Utilizing the latest marketing data, equipment, and processes, HOWCO employees aid in sales, project planning, installations, parts, chemicals, and service in the Southeast and Mid-Atlantic geographical areas. With expertise in conveyor tunnels, in-bay automatic systems, hand wash programs, and self-service car washes, Howco is uniquely qualified to assist prospective and existing car wash operators in maximizing their profitability.POSITION SUMMARY:Responsible for performing daily functions related to customer service, equipment maintenance, and repair for car wash facilities in an assigned geographic territory. Provides input to customers and Howco leadership while following service policies, procedures, and processes. Takes the initiative to ensure both short-term and long-term tasks and goals are completed. Flexible in contributing to the team's efforts in caring for the customer. Professionally represents the company, supporting its overall mission, values, and philosophy.BENEFITS:
- Paid Time Off (PTO): Generous vacation time plus 10 paid holidays annually
- Medical Insurance: Choose from three plan options, including:
- High-Deductible Health Plan (HDHP) at no cost for employee-only coverage
- Dental & Vision Insurance: Comprehensive coverage for your oral and eye health
- Flexible Spending Account (FSA): Save pre-tax dollars for eligible health expenses
- Health Savings Account (HSA): With company contributions to help you save for medical costs
- Company Truck: Equipped with a gas card for work-related travel
- Travel Expenses: All costs covered for out-of-town business trips
- Provided Work Tools: Necessary equipment supplied for your job
- Mobile Devices: iPhone and iPad for effective communication and job management
KEY DUTIES AND RESPONSIBILITIES:Customer Service
- Maintains contact and relationships with customers in an assigned geographic territory.
- Processes work orders, chemical orders, supply orders, etc., as needed or suggested for the customer.
- Ensures the customer is cared for by focusing on organization, service, and follow-up.
- Documents correspondence and information collected through interaction with the customer.
- Fulfills the customer needs to ensure a high level of customer satisfaction and customer relationship retention.
- Evaluates the customer's site to assist the customer in anticipating equipment failures, supply sufficiency, etc.
- Plans and follows through with assigned projects and tasks supporting the customer.
- Supports customer operations by providing timely information and service.
Technical Service
- Installs, maintains, repairs, and tests car wash equipment and related components.
- Identifies parts for replacement or replacement of components.
- Purchases items or places orders for items needed to complete maintenance or repair work as authorized by the customer.
- Continuously develops and expands knowledge of chemicals, parts, materials, supplies, services, components, and equipment.
- Ensures that all time and materials are accounted for, invoiced to, and paid for by the customer.
- Focuses on quality service. Minimizes errors and re-work by focusing on details, checking results, and ensuring accuracy.
- Follows safety and security guidelines and sets a safe work example for others.
- Maintains the customer's worksite by leaving it clean, neat, and organized.
- Acts as an on-call technician for customer emergencies according to the team schedule.
Shipping and Receiving
- Participates in ordering materials and supplies as needed.
- Oversees the shipping and distribution processes, utilizing the most cost-effective shipping methods.
- Delivers items to customer sites as needed.
- Takes initiative to ensure timeliness for the customer is considered when placing and coordinating orders.
- Maintains the inventory of materials needed to perform anticipated tasks using the assigned company vehicle. Appropriately uses and manages company resources.
Communication/Working Relationships
- Establishes effective documentation, communication, and reporting processes to ensure the Manager is kept informed of positive and negative factors impacting the territory and the business.
- Participates in periodic team meetings.
- Acts as liaison for the company with customers, vendors, and service providers. Represents the company in a professional manner and appearance.
- Develops communication links and interfaces internally with Sales Representatives, Warehouse Manager, and Technical Service Manager, as needed, to perform daily tasks.
- Travel as necessary to support the overall goals of the organization.
Sales
- Maintains excellent relationships with customers to obtain ongoing sales and service and support the customer's car wash operation.
- Is a contributing member of the Howco after-market sales and service team.
- Refers sales prospects internally to appropriate sales or service representatives.
- Establishes routine schedule to follow up with existing and potential customers regarding services and materials.
Other
- Performs other duties as required or requested.
- Contributes to the positive team efforts of the territory and the company.
- Maintains confidentiality of sensitive company information and customer data.
- Acts upon critical issues immediately within the position's authority and asks for assistance/decision-making from the Manager.
- Suggests ways to do assigned tasks more efficiently and effectively.
- To assist in maximizing our client's return on investment, out-of-hours labor and travel are regular components of this role.
RequirementsKNOWLEDGE, SKILLS, AND ABILITIES:Knowledge/Education/Experience
- High school diploma or equivalent required.
- Technical school education preferred but not required.
- General mechanical ability necessary.
- Knowledge of machines and tools, including their designs, uses repair, & maintenance.
- Understanding pneumatics, hydraulics, motors, and pumps is helpful.
- Experience in car wash operations and related customer service preferred.
- Experience, knowledge, and demonstrated effectiveness in car wash equipment maintenance and repair.
- Familiarity with the car wash industry's standards, concepts, practices, and procedures.
Abilities
- Ability to use experience and judgment to plan and accomplish tasks and goals.
- Ability to collaborate with others.
- Ability to exercise creativity and latitude for continuous improvement.
- Ability to work independently with minimal supervision, performing complicated tasks.
Skills
- Basic verbal and written communication skills.
- Demonstrated attentiveness to details and basic mathematical and analytical ability.
- Demonstrated ability to work with technology in performing key tasks and becoming more efficient.
- Demonstrated ability to solve problems effectively.
- High sense of organization and orderliness.
- Customer service skills and sensitivity to timeliness in meeting the customer's needs.
- High energy level.
ESSENTIAL PHYSICAL REQUIREMENTS:
- Standing - Moderate to high level.
- Climbing and climbing of ladders - Moderate level.
- Crawling - Moderate level.
- Walking - Moderate to high level.
- Sitting - Low to moderate level.
- Squatting/Kneeling - Moderate Level.
- Lifting - Up to 100 lbs.
- Push and pull patterns of motion using extremities.
- Visual Concentration - High Level.
- Hearing Concentration - High Level
OTHER REQUIREMENTS:
- Environment - Car wash sites and daily travel.
- A willingness to work on car wash installs and repairs out of town. Up to 40% of travel outside of the PA, MD, DE geographical territory may be required.
- Normal work schedule is Monday through Friday from 8 am to 5 pm; however, flexibility to work after hours may be required.
- Must be 18 years of age or older.
- Must possess and maintain a valid driver's license with clean motor vehicle history.
- HOWCO requires that you keep a professional, safe, and neat appearance, including no visible tattoos in a long-sleeved uniform and pants.
- HOWCO is a drug-free workplace, and all candidates must pass a pre-employment drug screening.