HR Call Center Specialist I
: Job Details :

Additional Information About the Role* Awesome opportunity to work in a remote call-center role that operates within regular business hours M-F.* We are looking for someone who is passionate and technically skilled in customer service possessing excellent communication skills both verbal & written.* The ideal candidate will have experience within a fast paced, high call volume environment which utilizes ticketing technology.* As the first point of contact for all HR inquires, our team members are equal parts resourceful, problem solving, caring, detail oriented and collaborative.OverviewRole PurposeManage HR programs to provide excellent end to end support, with a focused on streamlining processes, automation and development of standard work.Responsibilities* Demonstrates broad, generalist knowledge of HR/team programs, such supporting the Employee Service Center (answering questions, directing employees to resources), Data Management (ensure clean, accurate data, including maintenance and update) or Disability and Leaves Management (Managing process for employees on leaves.)* Develops productivity skills by learning and refining working style and time management.* Builds expertise utilizing team tools, resources and processes to streamline processes, automate and develop standard work for the team.* Performs well-defined tasks to completion* Displays communication skills, sharing progress on tasks with team as well as requesting and accepting feedback to find improvement opportunities.Minimum RequirementsEducation* High School Diploma or GEDExperience*