hr call center specialist
: Job Details :

hr call center specialist.+ philadelphia , pennsylvania (remote)+ posted today**job details**summary+ $20 - $21 per hour+ contract+ associate degree+ category computer and mathematical occupations+ reference1074573job detailsjob summary:This position is for a HR Call Center Specialist who must have the ability to work independently and involving leadership when appropriate. We are looking for a candidate that understands HR and has customer service/call center experience. This Candidate must have excellent analytical, listening and problem solving skills. This position is fully remote and is a contract position setup for 6 Months.location: Philadelphia, Pennsylvaniajob type: Contractsalary: $20 - 21 per hourwork hours: 8am to 5pmeducation: Associatesresponsibilities:The Service Delivery and Operations (Ops) Talent (HR) Service Desk is responsible for serving as a subject matter expert for Benefits, Leaves, Payroll and Talent that involves providing customers a resolution on first contact while providing a distinctive customer experience. The Senior Representative is expected to accurately interpret, analyze, administer, and articulate complex employee Benefits and Payroll information, inquiries, and discrepancies. The Senior Representative is also expected to effectively understand and explain all Talent and Leave of Absence policies, procedures, and inquiries. The Senior Representative ensures information provided to customers and internal processes followed are in compliance with standards (e.g. HIPAA, PII, ERISA, IRS).This role is responsible for educating callers and guiding employees on where information can be found on the internal intranet site as well as resolving interactions on first contact or escalating high complex issues to the next level of support. While working in a call center environment, the Representative ensures that accurate documentation and summarization of all interactions is completed in the Case Management System.Some of the work streams the supports are provided in the following sections:Benefits Primary Support· Health Plans· FSA/HSA Plans· Time Off Plans· Life Events· Life Insurance· Retirement Plans· Direct Billing· Partner PlansLeave of Absence & Disability Primary Support· Long Term Disability· Short Term Disability· Family & Medical Leave· Parental LOA· Personal LOA· Military LOAPayroll Secondary Support· W2 Support· Pay Statements· Tax Equalization· Multiple State Tax· Tax Jurisdictions· Imputed IncomeAdditional Attributes to Be Successful in the Job Role:· Extensive knowledge of all Benefit, Payroll, and Leave programs and policies.· Ability to work independently and involving leadership when appropriate.· Adherence to schedule provided by Workforce Management Team.· High level of professionalism to deal with confidential information with appropriate discretion.· Consultative approach of educating customers so that they make informed decisions.· Excellent listening skills with the ability to ask questions in a non-demeaning manner.· Act as a settling influence in the time of a crisis while understanding the dynamic nature of this complex and often personal in nature customer support.· Excellent problem solving, analytical, technical and research skills.· Proven ability to work in an ever-changing environment, empathize when needed, and remaining calm under pressure.· Ability to work in a team environment with a client service focus.· Focus on the customer's underlying needs by proactively seeking information from them.· Follow and understand all performance expectations including, but not limited to quality, customer surveys, schedule adherence, and time off.Must haves:· 1+ year of contact center experience· 1+ year of Health & Welfare benefits experience· Experience working remotely in a contact center environment.Nice-to-haves:· Experience with Leave of Absence and Payroll.qualifications:+ Experience level: Entry Level+ Minimum 2 years of experience+ Education: Associatesskills:+ Technical SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.