HR Employee Servicing Specialist
: Job Details :

JobID: 210579691Category: HR Employee ServicingJobSchedule: Full timePosted Date: 2024-12-04T15:09:39+00:00JobShift::Join our team as an HR Employee Servicing Specialist, where you'll excel in delivering flawless transactional execution and exceptional customer service. If you thrive in a collaborative environment and are passionate about helping others, this client-centric role is perfect for you.As an HR Employee Servicing Specialist in our team, you will provide a best-in-class, simplified, and personalized experience to current and former employees, supporting their HR needs. You will engage with employees at various levels on a range of topics, using your attention to detail, thoughtfulness, and empathetic support. Your work will align with our mission to make dreams possible for everyone, everywhere, every day.Job responsibilities* Communicates with employees/former employees verbally and in writing to resolve general to complex inquiries* Closely adheres to procedures to complete all call and case tracking actions needed to record interactions* Follows guides to process HR related transactions/activities to provide an exceptional customer experience* Meets service level, quality, and productivity metrics as outlined on scorecards* Follows all established processes, policies, company guidelines and regulationsRequired qualifications, capabilities, and skills* Demonstrated active listening, probing, and reading comprehension skills* Demonstrated interpersonal skills with a customer obsessed mindset* Proven analytical and problem-solving skills* Demonstrated ability to work in a team environment and collaborate with peers* Must be able to work flexible hours Monday through Friday and some schedules may include Saturday* Must be able to work overtime and weekends to support business needsPreferred qualifications, capabilities, and skills* 1+ year experience in a Customer Service role* Demonstrated proficiency with Microsoft Office suite and HR Systems (me@JPMC, ServiceNow, etc.)