Hr/Guest Services Generalist
: Job Details :

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:Job Duties:Works with HR Management in all related HR matters, including the Guest Services, Training & Development and Employee Events coordination. Manages, RAMP, Compulsive Gambling, scheduling and executing all New Hire Orientation and Guest Service Training. Works closely with the Guest and Employee Experience Lead to manage the Guest Services platform for responding to guest feedback. Coordinates employee advertising and publications to include design, layout, and text for all newsletters, company intranet and informational fliers. Responsible for development and distribution of a daily email and text blast. Develops weekly newsletter and employee communication collaterals. .Assists senior leadership with requested communication pieces. Develops, coordinates and assists with employee events and activities (Holiday Party, Picnic, etc.). Executes Employee of the Quarter program and ultimately the Employee of the Year and Guest Service celebrations. Responsible for the development and management of a property activities committee comprised of employees from each department in the operation. Acts as the point of contact for all employee recognition promotions, events and communications. Works with entire Human Resource team to help in training, recruitment, benefits and general administrative responsibilities. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service.Minimum Qualifications:Should possess outstanding people skills and knowledge of the service profit chain and our responsibility to the internal service function. Knowledge of advanced design software (i.e. Adobe Workshop, Canva, etc.) Word, Excel, PowerPoint and computer graphics skills. Experience organizing activities and events plus, strong organization skills is a must, Should be comfortable presenting training material to a large audience. Work Shift:RegularKnock, knock. Hear that sound? That's opportunity!