HR Service Center Specialist
: Job Details :

NC State University Human Resources provides services to employees subject to the NC Human Resources Act ( SHRA employees) as well as faculty, administrators and professionals exempt from the NC Human Resources Act ( EHRA employees), temporary employees, and student employees. NC State is a non-unionized environment and part of the University of North Carolina System.University Human Resources (UHR) is composed of the following talented teams: Benefits, Employee Wellness, and Work-Life; Classification & Compensation; Employee Relations; HR Communications; HR Continuous Improvement; HR Information Management & Analytics; Learning & Organizational Development; Onboarding; Executive Search Services; and Talent Acquisition & Employment. To support the academic, research, and extension mission and goals of NC State, the Division of Human Resources implements a strategic university-wide approach in all of its human resources functions to provide innovative HR services to our campus community utilizing an agile HR mindset and cultural approach.Essential Job DutiesThis is a repost: previous applicants need not apply.Are you someone who enjoys helping others and making a difference? As an HR Service Center Specialist, you'll be the go-to person for both internal UHR and campus employees as well as external customers, helping them navigate everything related to University HR-whether it's answering questions, resolving issues, or pointing them in the right direction.Key responsibilities include but are not limited to:* Deliver top-notch customer service through phone, email, in-person, and HRNow (ServiceNow).* Answer HR-related questions from employees, faculty, managers, and more-escalating issues when needed.* Help users understand how to navigate HRNow (ServiceNow) for self-service and support.* Assist job applicants with the basics of the hiring process, like password resets and recruitment questions.* Process I-9 forms, conduct background checks, and verify education.* Stay up to speed on HR services and share info when needed.If you're tech-savvy, enjoy problem-solving, and want to be part of a team that helps others, this could be the role for you! You Belong Here!At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition ( and learn more about what makes NC State the best place to learn and work for everyone.Other Responsibilities* Generate and disseminate communications as directed such as separation letters.* Identify gaps in the delivery of customer service and provide solutions.* Provide assistance in performing and conducting special projects.* Effectively manage conflicting priorities.* Collaborate with colleagues to understand employee/client needs and requirements.* Other duties as assigned by management.QualificationsMinimum Experience/EducationBachelor's degree; or an equivalent combination of training and experience.All degrees must be received from appropriately accredited institutions.Other Required Qualifications* Proven ability to deliver outstanding customer support, maintaining professionalism and clear communication across all channels.* Track record of quickly grasping new information and applying it effectively within tight timeframes.* Demonstrated ability to think creatively and resolve customer issues completely, finding solutions that work.* Experience handling sensitive situations with care and maintaining confidentiality at all times.* Ability to balance and prioritize multiple projects in a fast-paced, dynamic environment.* Proven ability to connect and build rapport with individuals from diverse backgrounds, fostering an inclusive environment.* Familiarity with processing I-9's, Background Checks and education verifications.Preferred Qualifications* Proficient in Excel, Word, PowerPoint, or similar tools to manage tasks and create documents.* Skilled in using Gmail (or similar platforms) for effective communication and task management.* Ability to learn and use modern platforms like ServiceNow (or similar HR case management tools) efficiently.Required License or CertificationN/AValid NC Driver's License required No Commercial Driver's License Required? No