HR Shared Services Center Advisor II
: Job Details :

OverviewTo serve as trusted advisor to NFCU employees by responding to HR related requests and inquiries and providing guidance to internal/external customers. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.Responsibilities+ Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to moderately complex HR programs, processes, procedures, and communications+ Analyze and interpret a range of moderately complex issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately+ Resolve or arrange for resolution of operational/processing issues, inquiries, and complaints+ Provide guidance to internal/external customers and stakeholders regarding moderately complex SSC processes and HR services+ Perform functions in adherence to defined service level agreements+ Ensure compliance with all HR related policies, practices, and procedures+ Participate in user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results+ Research, analyze and determine cause/impact of moderately complex errors/omissions+ Assist in the development and implementation of policies, procedures, programs, to improve processes and reduce errors+ Perform on-going quality control to ensure efficiency and accuracy of basic processes and procedures+ Perform research and partner with senior staff to provide recommendations for process improvements+ Perform other duties as assignedQualifications+ Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function+ Ability to work independently and in a team environment+ Working knowledge of various Human Resource issues, services, and systems+ Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations+ Effective database and presentation software skills+ Effective organizational, planning and time management skills+ Effective research, analytical, and problem-solving skills+ Advanced customer service focus and relationship management skills+ Advanced skill exercising initiative and using good judgment to make sound decisions+ Advanced skill maintaining accuracy with attention to detail and meeting deadlines+ Advanced verbal and written communication skillsDesired Qualifications+ Associate's Degree in Business Administration, Human Resources or the equivalent combination of training, education, and experience+ Experience in human capital management systems+ Working knowledge of Navy Federal products, services, programs, policies, and proceduresHours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602About UsNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.- Best Companies for Latinos to Work for 2024- Computerworld® Best Places to Work in IT- Forbes® 2024 America's Best Large Employers- Forbes® 2023 The Best Employers for New Grads- Fortune Best Workplaces for Millennials 2023- Fortune Best Workplaces for Women 2023- Fortune 100 Best Companies to Work For® 2024- Military Times 2023 Best for Vets Employers- Newsweek Most Loved Workplaces- Ripplematch Campus Forward Award - Excellence in Early Career Hiring- Yello and WayUp Top 100 Internship ProgramsFrom Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityHybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 22613