OverviewArdent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths. POSITION SUMMARY The HRIS Systems and Solutions Analyst primary responsibilities will include the daily administration of HR system of record and other HR systems as needed. This role will cross-train on support of ServiceNow and other third party software solutions. This position will collaborate & communicate with employees, leaders and HR partners throughout the organization, and serve as a functional & technical point-of-contact for HR systems support and reporting requests as outlined. Responsibilities
- Provides support for the HR systems and associated integrations including, but not limited to, Lawson & ServiceNow. Responsible for researching and resolving system issues, unexpected results or process flaws, performing scheduled activities, recommending solutions or alternate methods to meet requirements, and conducting audits and validating data regularly
- Define and implement best practice methodology for HR System application support
- Partner with IT team to resolve issues, automate manual processes and to deploy system upgrades
- Writes, maintains, and supports a variety of reports or queries utilizing appropriate reporting tools; assists in the development of standard reports for ongoing user needs; helps maintain data integrity in system by running queries and analyzing data.
- Develops process documentation and training materials based on new processes and/or recognized needs
- Assist in the development of test plans, test cases, test scripts, and execute test cycles (integration and user acceptance testing) with functional end users and technical resources as product releases are made available
- Leads and participates in projects/process improvement - including establishing necessary functional requirements for projects by working with functional users and IT to implement system/process design
- Organizes, plans, and manages time to effectively complete assignments
- Assists in developing, updating and documenting Standard Operating Procedures (SOP's) for HR processes for HR systems
- Deliver daily production break/fix support
- Serve as the technical point of contact for assigned functional areas to assist subject matter experts in ensuring data integrity, system testing, and detailed analysis to identify process improvements
- Collaborate with colleagues from different technology and business departments to ensure delivery of business services
QualificationsEducation and Experience:
- Bachelor's degree, preferred
- Three years of experience in HRIS administration is required.
- Experience with report writing, formatting and analysis - specifically using SQL, Lawson Add-ins, HR Report Writer, Power BI and Business Objects
- HRIS experience with proven ability to learn and retain acquired skills.
- Intermediate to advanced Microsoft Word, Excel, Access, and PowerPoint experience
- Experience working with third-party enterprise software and integration
- Experience in identifying, analyzing, and solving business problems to improve work processes
- Experience with Lawson S3 HCM v 10.0.9, preferred
- Experience and knowledge of ServiceNow, preferred
- Experience in a position requiring technical writing, editing, and proofreading
- Experience relating to others, inspiring others to participate, and mitigating conflict
- Experience effectively prioritizing and managing multiple concurrent projects
- Ability to take direction from multiple leaders and subject matter experts
Knowledge/Skills/Abilities:
- Excellent interpersonal as well as written and verbal communication skills.
- Detail-oriented, good follow-through skills, and the ability to manage multiple projects with tight deadlines.
- Superior research, decision-making and problem solving skills
- Superior interpersonal skills. Strong communication skills in order to effectively communicate ideas, opportunities, issues/solutions, and instructions (written and verbal) with all stakeholders
- Ability to with others in a professional and collaborative manner to achieve a common goal and garner superior results
- Ability to work independently
- Flexible, resilient, and agile. Capable of handling unexpected challenges.
- Positive attitude, professional demeanor, and consultative approach.
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