Human Resource Assistant
: Job Details :

System One is working with a client in the Bartlesville area that is looking for an HR Assistant. The successful candidate must be willing to be onsite, in Bartlesville, 5 days per week.Description:Required Qualifications Legally authorized to work in the job posting countryHigh School Diploma or GED equivalent3 or more years of direct experience in a customer service area working in a structured environment handling inquiries via several methods of communication including phone and chatProficient (perform the skill with limited assistance) in Word, Excel and PowerPointPreferred Qualifications Human Resources experienceExperience in SuccessFactorsAbility to follow written procedures and security guidelinesGood analytical skills and proven problem-solving abilities in a time-critical environmentMust be motivated and a self-directed individual committed to providing a high level of customer serviceA proven team-player with superior interpersonal, organization, as well as oral and written communications skills requiredGreat attention to detailResponsibilities May Include Use systems, knowledge resources and other reference materials to assist in resolving questions and/or requestsClearly communicate HR objectives, policies, procedures, and government regulationsReview and resolve or assign questions and/or requests from a variety of sources including phone, web or chat in accordance to service levelsResponsible for proper handling of inquiries including research, resolution, and maintaining detailed ticket descriptions, escalating issues accordingly and keeping a consistent channel of communication open with customer(s) and other HR team members during escalationsGain in-depth knowledge of software, systems, applications, policies, processes and procedures used and supported within Human ResourcesWork as a team member focusing on the customer experience, providing outstanding customer supportRecommend or suggest methods to simplify and enhance processes, procedures, and technologiesAppropriately disseminate and manage access to sensitive data in a confidential manner consistent with federal regulations and policy complianceAssist with the implementation of programs, policies, and services provided by the Company by acting as the customer's first line of contactCreate and review knowledge article contentPerform other related duties as assigned