Human Resource Assistant
: Job Details :

System One is working with a client in the Bartlesville area that is looking for an HR Assistant. The successful candidate must be willing to be onsite, in Bartlesville, 5 days per week.Description:Required Qualifications+ Legally authorized to work in the job posting country+ High School Diploma or GED equivalent+ 3 or more years of direct experience in a customer service area working in a structured environment handling inquiries via several methods of communication including phone and chat+ Proficient (perform the skill with limited assistance) in Word, Excel and PowerPointPreferred Qualifications+ Human Resources experience+ Experience in SuccessFactors+ Ability to follow written procedures and security guidelines+ Good analytical skills and proven problem-solving abilities in a time-critical environment+ Must be motivated and a self-directed individual committed to providing a high level of customer service+ A proven team-player with superior interpersonal, organization, as well as oral and written communications skills required+ Great attention to detailResponsibilities May Include+ Use systems, knowledge resources and other reference materials to assist in resolving questions and/or requests+ Clearly communicate HR objectives, policies, procedures, and government regulations+ Review and resolve or assign questions and/or requests from a variety of sources including phone, web or chat in accordance to service levels+ Responsible for proper handling of inquiries including research, resolution, and maintaining detailed ticket descriptions, escalating issues accordingly and keeping a consistent channel of communication open with customer(s) and other HR team members during escalations+ Gain in-depth knowledge of software, systems, applications, policies, processes and procedures used and supported within Human Resources+ Work as a team member focusing on the customer experience, providing outstanding customer support+ Recommend or suggest methods to simplify and enhance processes, procedures, and technologies+ Appropriately disseminate and manage access to sensitive data in a confidential manner consistent with federal regulations and policy compliance+ Assist with the implementation of programs, policies, and services provided by the Company by acting as the customer's first line of contact+ Create and review knowledge article content+ Perform other related duties as assignedSystem One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.