Location: Philadelphia,PA, USA
Human Resources Business Partner
Reports to : Market Director of Operations
Job Type: Full-time
FLSA Status: Exempt
Company Background – Flynn Group
Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant Group) is the largest franchise operator in the world, and the third largest operator of restaurants, after only Starbucks and Chipotle, in the United States. Flynn Group owns and operates more than 2,600 restaurants and fitness clubs across Applebee's, Arby's, Taco Bell, Panera, Pizza Hut, Wendy's, and Planet Fitness brands spanning 44 states, and Australia, generating $4.6 billion in sales and employing more than 75,000 people. More information is available at www.flynn.com .
Company Background – Wend American Group
Flynn Group | Wendy's owns and operates over 190 Wendy's restaurants throughout 5 states and Washington DC. With annualized sales of over $370M and over 5,000 employees, Flynn Group | Wendy's is the 5th largest franchisee in the Wendy's system. Flynn Group | Wendy's is a part of Flynn Group, the largest franchise operator in the world, and the third largest operator of restaurants, after only Starbucks and Chipotle, in the United States. More information is available at www.flynn.com/wendys .
Quality is our Recipe here at Wendy's. And like the fresh ingredients that go into our recipes, we want our employees to also be top-notch. Not only do we want you to provide customers with great-tasting food, but also with a service that puts a smile on their faces and keeps them coming back for more.
Position Description
The HR Business Partner provides HR leadership for a geographical market. The position's focus is on building relationships with field employees and management while driving and executing key HR and Operational initiatives and programs throughout their assigned market. This position works directly with market leadership to build a business partnership to ensure alignment between HR and Operations initiatives. This position also partners closely with the Support Center, serving as an operations liaison for various-functional departments.
Essential Duties and Responsibilities
Staffing/Recruiting:
Creates a partnership with the restaurant team and AD to ensure proper staffing and strategy is implemented to keep restaurants fully staffed.
Partners with Director of Operations and Area Directors to facilitate consistent bench plan/success planning process for all management and above restaurant positions.
Partners with Talent Acquisition Manager to facilitate the recruitment process for all RGM and AD positions. Effectively plan recruitment strategies for planned openings and upgrades (internal and external sourcing). Works with ADs to ensure needed urgency is executed with the external candidate pipeline.
Seeks out and sources creative sourcing options that are market or position specific.
Manages the offer letter process for internal promotions or external hires for RGM level and tracks the receipt of signed offer letters.
Training/Development:
Participates in and/or conducts regular Manager Training classes for new and current managers focusing on people centric training modules. i.e., Coaching & Counseling, Performance Management, Hiring
Partners with AD with the onboarding for new RGMs (Welcome, Benefits, Orientation, Training Calendar)
Works directly with newly hired managers and Above Store Leaders on policies, procedures, and regulations to help set them up for success.
Partners with market leadership to ensure our brand training is executed to standard via the ADs and certified training restaurants.
Conducts regular store visits. Builds relationships with managers and team members while assessing the employee engagement and restaurant culture.
Ensures Employee performance reviews occur at all levels per company established timelines and standards.
Compliance/Employee Relations:
Manages employee relations, field employee phone calls and emails. Answer questions directly and/or route to appropriate HR or Support Center contact
Directs the investigation and resolution of employee relations issues and EEOC charge responses. Acts as a consultant to managers for employee relations activities, including complaints and documentation.
Partners, reviews, and provides guidance to AD's and DO's regarding terminations and disciplinary actions. Ensures the performance management process and supporting documentation of that process is executed per company standards.
Manages Unemployment documentation and hearings process with the support of restaurant management and AD.
Ensures all annual and State Specific required training is completed.
Ensures the market is up to date on all labor related compliance - (posters, files, I-9's, minor work permits, payroll edits, breaks, etc.)
Stays abreast of upcoming or pending legislation with their area(s) and works with HR leadership/legal to implement process or policy changes.
Manages background check process. Consults with management when necessary.
Main point of contact for HRIS process from field management. Ensures correct process has been followed (transfers, LOA, background check, documentation, etc.) and approvals have been granted. Tracks changes for reporting purposes
Education and Experience
Minimum 3-5 years related HR experience in similar role/environment working in the field supporting multi-units (30+ units preferred, restaurants or retail)
Bachelor's degree preferred and Professional HRCI or SHRM certification a plus.
Demonstrates high integrity and elevated level of HR professionalism and expertise.
Ability to work in a fast paced, changing environment with multiple priorities. Demonstrates adaptability – handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity, demonstrates flexibility.
High standards and a drive for excellence. Committed to quality and has a strong attention to detail.
Ability to effectively work and communicate (written and verbal) with people at all levels within the organization.
Ability to lead and influence others in non-reporting relationships.
Strong organizational, problem solving, and analytical skills with a demonstrated history of managing priorities, workflow, and multiple processes simultaneously.
Strong interpersonal skills: proven ability to understand and respond to a diverse population including restaurant Team Members and Managers, Above Store Leaders, and Senior Leaders across Wend American
Strategic thinker, ability to partner with others to move strategy into action; strong ability to execute.
Team player - shows commitment to team objectives; values each person's contribution to the team; encourages the participation and involvement of everyone on the team; contributes own fair share of effort to the team's work.
Demonstrates excellent change leadership skills; able to guide organizations through change to achieve business results.
Physical Standards:
The employee is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The employee should notify Flynn Wendy's of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position and the employee in this position may be required to perform other duties to meet business needs. Flynn Wendy's reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the associate or Flynn Wendy's may terminate employment at any time.
Benefits for our employees:
Competitive salary
Health Benefits (Medical, Dental, Vision)
401(k) plan with a company match
Paid vacation
Bonus opportunities
Development opportunities
Additional Position Requirements:
Must live within geographic area being supported; ability to work a flexible schedule including weekend, holiday, and/or evening, as required; ability to accommodate the likelihood of a variable work schedule from week to week; travel within assigned area and throughout the organization as requested; driving on company business (requires valid driver's license and auto insurance coverage meeting or exceeding state requirements for property damage and bodily injury).
Why Work for Flynn Wendy's?
Flynn Wendy's is a growing franchise that offers stability, opportunity for advancement as well as a great environment, training, and benefits. We are committed to helping each employee work and live to his or her fullest potential.
For a copy of Flynn Group's Workplace Privacy Notice, please visit
We are an equal opportunity employer and recognize the strength that diversity brings to the workplace.