Human Resources Assistant (Human Resource Development)
: Job Details :

SummaryClick on Learn more about this agency button below to view Eligibilities being considered and other IMPORTANT information.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.govLearn more about this agencyThis job is open to* Internal to an agencyCurrent federal employees of this agency.* Career transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a surplus or displaced employee.Clarification from the agencyOpen to IRS Career/Career-Conditional, Treasury/IRS CTAP, & IRS RPP employeesVideosDutiesWHAT IS THE (HCO) HUMAN CAPITAL OFFICEDIVISION?A description of the business units can be found at: will be filled in the following specialty areas:Human Capital Office, Office of Human Resource Strategy, IRS University (IRSU), IRSU Operations, Learner Event Support (LES)This position is in the Internal Revenue Service University (IRSU). The mission of the IRS University is to equip the workforce with skills development and career advancement opportunities to meet identified business needs.WHAT DOES A HUMAN RESOURCES ASSISTANT (HRA) DO? As an HRA, you will assist in an administrative role in the delivery of a full range of learning and education delivery services within the IRS University (IRSU) Learner Event Support (LES) . You will perform a variety of duties onsite in support of training held in classrooms, instructor teams, customers, and coworkers to ensure face-to-face training classes are effectively delivered. Your responsibilities will include various tasks in support of human resource development activities, including ensuring training classes are properly recorded in the Integrated Talent Management - Learning Module (ITM-LM) system. You will assist coworkers and managers in supporting programs and local/national customers. As a Human Resources Assistant (HR Development), you will:* Assist specialists with onsite support of instructor teams and training events.* Provide assistance and administrative support to specialists in the workgroup, gather and analyze automated or manual data, and apply knowledge of training operations and systems.* Use automated training systems to input, update, and retrieve data; gather data and generate reports; and research and locate information.* Gather, maintain, and analyze automated or manual data on training courses, materials, or programs and make recommendations for changes or other appropriate actions to achieve improvements in employee performance through training.* Take appropriate action to correct deficiencies and identify and elevate systemic problems with automated systems such as Resource Scheduler, Integrated Talent Management (ITM LM), Knowledge Incident/Problem Service Asset Management (KISAM), etc.* Perform error resolution to resolve systemic and individual training issues reported via Employee Resource Center (ERC) Tickets by researching and updating ITM-LM as necessary with appropriate documentation.* Provide advice and information on education and training matters to managers, employees, instructors, and contractors.* Analyze workflow issues and recommend solutions/changes to processes and procedures.* Maintain control records for correspondence and work assignments, establishing and following up on suspense dates.* Ensure classrooms are set up with appropriate equipment, course materials, and supplies.* Lift boxes, materials, supplies, and move equipment/furnitureThis position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.RequirementsConditions of EmploymentSTANDARD POSITION DESCRIPTIONS (SPD):PD94169, PD94170, and PD94171Visit the IRS SPD Library to access the position descriptions.* Tour of Duty: Monday - Friday 8:00 a.m. - 4:30 p.m. (May be negotiated after selection.) TOD may be adjusted occasionally to accommodate workload needs and may include periodic coverage of late shifts. - Alternative work schedule, staggered work hours, or limited ad hoc telework may be available.* Obtain and use a Government-issued charge card for business-related travel.* Occasional travel - 1 to 5 nights per month.* Local travel among campus/non-campus buildings/locations may be required.* This is a bargaining unit position.* As needed, must be able to move between office space, storage space, and training rooms to provide support to customers, and able to lift boxes, materials, supplies, and move equipment/furniture.QualificationsFederal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.You must meet the following requirements by the closing date of this announcement:SPECIALIZED EXPERIENCE GS-05:To be eligible for this position at this grade level, you must have 1 year of specialized experience equivalent to the next lower grade (GS-4) in the Federal Government. Specialized experience for this position includes: Applying standard procedures and requirements relating to personnel programs (e.g., education and training) to perform or explain a variety of clerical duties. Following procedures to refer problems, provide information, and resolve personnel (e.g., training) issues. Experience using automated systems to input, review, and approve data. OR You may substitute education for experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR You may qualify with an equivalent combination of experience and education.SPECIALIZED EXPERIENCE GS-06:To be eligible for this position at this grade level, you must have 1 year of specialized experience equivalent to the next lower grade (GS-5) in the Federal Government. Specialized experience for this position includes: Applying human resource development policies, rules, and procedures to provide advice and information to employees and managers on various training matters (e.g., setting up training room, scheduling the training). Experience with verbal and written communication skills to solicit information, provide advice, prepare report narratives, basic instructions on training processes, and/or to assist in preparing course material. An example of specialized experience is being a member of an instructor cadre and/or as a training instructor.SPECIALIZED EXPERIENCE GS-07:To be eligible for this position at this grade level, you must have 1 year of specialized experience equivalent to the next lower grade (GS-6) in the Federal Government. Specialized experience for this position includes: Working knowledge of program policies and procedures sufficient to analyze and evaluate information, interpret guidance, draw conclusions, effectively coordinate studies and projects, make recommendations, and provide effective support relative to the position. Experience with oral and written communication skills sufficient to meet and deal effectively with employees, management, and others to accomplish program assignments.ORCOMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.ANDMEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.ANDTIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to All US Citizens .For more information on qualifications please refer to OPM's Qualifications Standards.EducationA copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.Additional information* The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.* In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.* Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.National Treasury Employees Union - NTEU* BenefitsReview our benefitsHow You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a not qualified determination. Applicants who disqualify themselves will not be evaluated further.Rating: Your application will be evaluated on the Critical Job Elements (CJE) of the position to be filled, in accordance with Article 13 of the IRS/NTEU National Agreement. Your application will also be rated and ranked among others, based on your responses to the online questions/assessment. Your experience, education, training, prior performance, and awards, relevant to the position being filled, will be considered throughout the hiring process. IRS employees may obtain most recent awards listing at If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Federal employee eligible for Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority.Required DocumentsThe following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.* Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or links to social media such as LinkedIn, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. (Cover letters are optional.) Please view Resume Tips. It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.* Online Application - Questionnaire responses* Education - See Education Section above* Performance Appraisal/Awards (if applicable) - You are strongly encouraged to submit a copy of your most recent, signed, completed annual performance appraisal which includes the final rating and copies of any incentive/performance awards you received. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.* Registration/License (if applicable) - active, current registration/license* IRS Reassignment Preference Program (RPP)(if applicable) - You MUST meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.* Career Transition Assistance Plan (CTAP)(if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP). If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.NOTE:* DO NOT copy the specialized experience statement or position description into your resume for experience as this is not a demonstration of your experience and could result in an ineligible determination.* If you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).How to ApplyThe following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 01/02/2025 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 01/02/2025.To preview the Application Questionnaire, please click the following link: To begin the application process, click the Apply Online button.* You will be re-directed to USASTAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).* To complete, you must click the Submit Application button prior to 11:59 PM (ET) on 01/02/2025.To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account ( There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: Welcome | Login.gov. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: you unsure how to write your federal resume? We are here to help. The Treasury Recruitment Service regularly offers Writing Your Federal Resume training sessions, and other career-related information sessions, to assist you in your career search journey. To register for a session, click here to go to our Career Information Sessions webpage.Agency contact information(ERC) Employee Resource CenterPhone 866-###-#### Website HCO OHRS - Enterprise Talent Development1111 Constitution Ave NWWashington, DC 20224USLearn more about this agencyNext stepsTreasury believes in a working environment that supports inclusion; to review reasonable accommodation policies and procedures please visit We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status. For a more detailed update of your application status, you may click on more information. Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-###-#### option #1 for ERC.Fair & TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.* Criminal history inquiries* Equal Employment Opportunity (EEO) Policy* Financial suitability* New employee probationary period* Privacy Act* Reasonable accommodation policy* Selective Service* Signature and false statements* Social security number requestPrintShare* Email* Facebook* LinkedIn* TwitterOverview* Accepting applications* Open & closing dates12/19/2024 to 01/02/2025* Salary$39,576 - $79,331 per year* Pay scale & gradeGS 5 - 7* Remote jobNo* Telework eligibleNo* Travel RequiredOccasional travel - You may be expected to travel for this position.* Relocation expenses reimbursedNo* Appointment typePermanent* Work scheduleFull-time* ServiceCompetitive* Promotion potential7* Job family (Series)* 0203 Human Resources Assistance* Supervisory statusNo* Security clearanceNot Required* Drug testNo* Position sensitivity and riskNon-sensitive (NS)/Low Risk* Trust determination process* Suitability/Fitness* Financial disclosureNo* Bargaining unit statusYes* Announcement number25-12645291M-HCB-0203-5T7* Control number825024500This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/825024500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.