Job Summary:
The Human Resources Generalist acts as the customer-facing business partner to the leadership team and employee population of the assigned business unit and/or geographic area of responsibility. This role will provide expertise and direct support in the areas of employee relations, performance management, recruiting and selection, compensation/benefits administration, and employee training/development. The HR Generalist will be the primary point of contact to the assigned customer base, from the standpoint of managing the administration of the human resources policies, procedures and programs, to deliver high quality HR services, and help execute the organizations overall HR strategy. In addition, the HR Generalist will be the primary contact for the administration of all accommodations and serve as the backup for Short/Long Term disability and FMLA. The HR Generalist will be based in Austin, TX, with occasional travel and will report directly to the Employee Relations Manager in our Austin National Headquarters.
Essential Functions:
- Partners with management to communicate human resources policies, procedures, programs and laws.
- Strategize and partner with Senior Staff to support the HR needs of the assigned lines of business. Proactively identify areas to enhance the organization.
- Diagnose and successfully handle employee relations issues and organizational development issues.
- Frequently contacts physicians concerning forms and medical information for determining leave and accommodation approval. Complies with HIPAA regulations and ensures that all SWK policies are followed by all parties involved.
- Conducts internal investigations and provides resolution plan for employee complaints/concerns. Monitors and follows up with management and employees on action plan.
- Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation. Conducts periodic surveys to measure employee satisfaction and employee engagement.
- Coaches and trains program management in their communication, feedback, recognition, and interaction responsibilities with the employees they oversee. Acts as steward of the organizations performance management process, by training supervisors and supporting the process across the assigned region.
- Monitors and advises supervisors in the discipline system of the company.
- Monitors the implementation of a performance improvement process with non-performing employees.
- Reviews, and approves all management recommendations for employment terminations with Employee Relations Manager, and responds to requests for information from the Legal Department.
- Maintain awareness and knowledge of HR related laws and practices, as well as internal policies/procedures, and provides suitable interpretation to management and employees.
- Assists with HR-related education/training, communication and awareness efforts. Supports rollout of new programs, policies, initiatives, in assigned region.
- Leads recruiting and staffing function for assigned region. Supports efforts of management, to source, screen, select, and hire both internal and external candidates, as needed. Monitors on-boarding and orientation process.
- Serves as local and initial/primary contact for compensation and benefits administration.
- Cultivates a culture that emphasizes responsiveness, innovation, diversity and excellence.
- Compile reports from various database systems.
- Able to react to change productively and handle other essential tasks as assigned.
Other Functions:
- Provide support and back-up to Human Resource Department as needed.
Qualifications and Requirements:
- Bachelors Degree in Human Resources management, business management, or related field and 4-8 years of Human Resources Generalist experience or equivalent combination of education and experience.
- At least 2 years experience administering accommodations.
- Full scope HR Generalist experience, with heavy emphasis on Accommodations
- Proven ability to build and maintain partnerships and solid working relationships with management and employees at all levels.
- Action-oriented, with ability to operate successfully in fast-paced, dynamic environment, handle adversity and frequent change, and balance workload and competing priorities.
- Excellent verbal and written communications skills, and ability to make formal presentations in front of large audiences on infrequent basis.
- Customer-service focus, and strong influencing skills, with demonstrated experience dealing successfully with internal and external customers.
- Experience in administering human resources policies, programs, and practices, including planning, organizing, developing, implementing, coordinating.
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to travel by car/plane, potentially up to 50%.
Strongly Preferred
- HRCI certification (minimum of PHR level)
- Prior experience with non-profit/social services/school environments, in an HR capacity.
- Bilingual (Spanish/English).
Preferred Qualifications:
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Physical Demands:
Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment. Frequent typing, writing, bending and twisting. Must be able to lift up to 10 pounds.
Work Environment:
General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.
Compliance Agreement:
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