The HR Generalist will partner closely with operational and HR leadership to provide support for all HR related disciplines and initiatives. Represent human resources department with prompt and courteous service when interacting with employees and leaders on various employee services and employee relations needs. Investigate employee concerns and make recommendations for appropriate solutions that support fair and consistent company culture.
- Guide employees and leaders in the research, documentation and resolution of employee issues and concerns through coaching, counseling and discipline up to and including separation of employment. Ensure appropriate documentation is completed and gathered for employee relations initiatives.
- Perform routine tasks required to administer, support, and execute human resource programs including but not limited to disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and engagement; occupational health and safety; and talent acquisition.
- Coordinate employee feedback initiatives throughout multiple venues/business units to drive company culture and employee engagement. Have an active presence in business units to provide direct support and guidance.
- Coordinate employee engagement initiatives throughout multiple venues/business units to drive company culture and employee engagement.
- Lead and manage exit interview process. Identify relevant trends and report to department leadership.
- Complete personnel-related transactions and maintain associated records and audits for compliance with applicable labor laws or regulations. Ensure policies and procedures are implemented fairly throughout business units and aligned with company culture.
- Prepare various confidential reports and respond to appropriate audits. Manage sensitive employee information with professionalism and discretion.
- Communicate with various levels of employees regarding HR issues or inquiries. Monitor and manage the HR email and department phone number responses.
- Manage and resolve routine employee relations issues. Partner with HR leadership in the resolution of moderately complex employee issues.
- Conduct effective, thorough and objective investigations. Ensure appropriate documentation is completed and gathered for employee relations initiatives.
- Create and maintain standard operating procedures (SOPs) for department and related functions in partnership with leadership and stakeholders.
- Assist in administrating the performance management system. Provide technical support to employees, including running reports and system troubleshooting.
- Travel may be required, up to approximately 15% of the time, including trips to our remote venues.
- Perform other duties as assigned.
Requirements
Education
- High school diploma or equivalent required
- Bachelor's degree in Human Resources or related field preferred
Experience
- 2+ years experience in human resources required
- Experience in employee relations or related field preferred
Knowledge, Skills and Abilities
- Excellent interpersonal, written and verbal communication skills
- Well-organized, detail-oriented and able to balance priorities in a changing environment
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Good judgment and excellent customer service
- Familiarity with employee labor laws required
- Proficient in Microsoft Office. Ability to quickly learn various HRIS and talent management systems
- Thorough knowledge of federal, state, and company-level employment laws, policies, and procedures
- Proven ability to establish trust and demonstrate integrity, professionalism, and confidentiality
- Skilled in conflict resolution
Licenses / Certifications
- HR Certification preferred
Location
Ryman Hospitality Properties