Human Resources Service Center - Team Lead
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Posting Detail InformationWorking TitleHuman Resources Service Center - Team LeadPosition LocationFort Collins, COWork LocationPosition qualifies for hybrid/in-office workResearch Professional PositionNoPosting Number202401806APPosition TypeAdmin Professional/ Research ProfessionalClassification TitleProf/Indiv Contrib INumber of VacanciesWork Hours/Week40Proposed Annual Salary Range$54,000 - $58,000Employee BenefitsColorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion ( , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.Review our detailed benefits information here. (Explore the additional perks of working at CSU here.For the total value of CSU benefits in addition to wages, use our compensation calculator ( .Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in ( !Desired Start DatePosition End Date (if temporary)To ensure full consideration, applications must be received by 11:59pm (MT) on10/23/2024Description of Work UnitFounded in 1870, Colorado State University is among the nation's leading research universities and enrolls approximately 32,000 undergraduate, graduate, and professional students. Located an hour north of the Denver metro area, Fort Collins is a vibrant community of approximately 157,000 residents that offers the convenience of a small town with all the amenities of a large city. Fort Collins is situated on the Front Range of the Rocky Mountains with views of 14,000 foot peaks, and offers access to numerous cultural, recreational, and outdoor opportunities.The University's Human Resources Department is responsible for a broad range of activities including, but not limited to: all employee benefits; payroll; compensation; HR service center; recruitment, selection and classification for State Classified employees as well as general oversight of the State Personnel System within the University; employee relations; personnel policy interpretation; employee records and personnel action processing; and the human resource management information systems ( HRIS ).We are a department that values collegiality. Ongoing and positive interactions among staff and with faculty, staff, and students contribute to our department's supportive and open culture of inquiry, as well as our commitment to collaboration and professional development.Position SummaryThe Human Resources Service Center – Team Lead is an HR professional experienced in advising departments, hiring managers and employees regarding policies, programs, and procedures while acting as an integral part of the Total Rewards teams (Benefits, Payroll, & HR Service Center).This position provides comprehensive human resource services to the university through ensuring high level HR Service Excellence is provided to all university staff related to benefit programs, payroll practices and work performed by other units in the Division of Human Resources. This position will report to the Benefits Supervisor.This position oversees the HR Service Center Representatives work responsibilities, conducts staff onboarding and training while ensuring service deliverables and accuracy standards are being met for all work performed by the team.This is a crucial role in troubleshooting and managing Human Resources inquiries encompassing a broad array of subject matter to ensure solutions for seamless procedures are met.This position leads a small team of HR Service Center representatives who contribute to key HR functions through the departmental email, incoming calls and employees who walk-in for service. The position calls for a keen ability to interpret and apply benefits and payroll regulations while overseeing and mentoring the HRSC team.Required Job QualificationsBachelor's degree from an accredited institution in Human Resources, Business, or a related field.Minimum 2 years of proven experience performing high impact Human Resources service related functions.Preferred Job QualificationsTeam leadership experienceProficient in speaking, reading and writing SpanishHigher Education or Government agency experienceStrong understanding of Human Resources practicesDiversity StatementPersonal or professional commitment to diversity and inclusion as demonstrated by persistent effort, active planning, allocation of resources and/or accountability for diversity and inclusion outcomes.Essential DutiesJob Duty CategoryService Excellence LeadDuty/ResponsibilityProvide support and assistance through advanced HR knowledge and provide resources to the teamConsult across HR teams to ensure continuity in meeting HR Service excellence standardsImplement a service request tracking system and ensure operational efficienciesOversee incoming service requests through email, mail, in person employee contactsHandle escalated and complex service related issuesExceptional training and coaching skills to motivate employees for growth opportunitiesPercentage Of Time40Job Duty CategoryTeam SupervisionDuty/ResponsibilityOversee a small team of HR Service Representatives and on occasion student employeesProvide leadership, coaching, support and supervision to direct reportsTeam training/onboardingCreate a culture of team comraderyAchieve a high level of shared work productivity of the teamCreate learning opportunities for the team to progress in their career trajectoryPercentage Of Time40Job Duty CategoryAnalysisDuty/ResponsibilityOversee regulatory requirements for W-2 reissuesTimeClock Plus preparatory work to close out payrollPublic Loan Forgiveness forms approvalInvestigative federal background check forms processingReview garnishments for processingApproval of official documentation for benefits enrollment life eventsAncillary support to other units as requested while maintaining continuity in the Division of HR communication with the HR Service CenterPercentage Of Time20Application DetailsSpecial Instructions to ApplicantsInterested applicants must submit a cover letter which addresses how professional experiences align with the required and preferred qualifications of the position, and a current resume. To ensure full consideration, please apply by 10/23/2024 (11:59pm MT). This posting will remain open until filled.Excited about this role even if you don't meet every qualification?We are most interested in finding exceptional candidates and seek to make space for unique and relevant skills and attributes, including those coming from less traditional backgrounds. CSU is committed to building a diverse and inclusive community where unique experiences are valued and everyone has the opportunity to contribute. When you apply, rest assured that your application will be assessed by a person and will be considered based on key competencies needed for success in the position.CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to ...@colostate.edu. References are not required at time of application, but will be requested at a later date from finalists. References will not be contacted without prior notification to candidates.Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.Conditions of EmploymentPre-employment Criminal Background Check (required for new hires)Search ContactHR Talent Acquisition, ...@colostate.eduEEO StatementColorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity ( is located in 101 Student Services.The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) ###-####,...@colostate.edu.The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) ###-####,...@colostate.edu.The Coordinator for any other forms of misconduct prohibited by the University's Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) ###-####,...@colostate.edu.Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education ( .Background Check Policy StatementColorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.References RequestedReferences RequestedMinimum RequestedMaximum RequestedSupplemental QuestionsRequired fields are indicated with an asterisk (*).Applicant DocumentsRequired DocumentsCover LetterResumeOptional Documents