Human Services Analyst
: Job Details :

Human Services AnalystPrint ( Services AnalystSalary$58,035.00 - $88,235.00 AnnuallyLocationDauphin County, PAJob TypeCivil Service Permanent Full-TimeJob NumberCS-2024-14934-48892DepartmentDepartment of Human ServicesDivisionHS Div MMIS Tech SrvsOpening Date12/20/2024Closing Date1/2/2025 11:59 PM EasternJob Code48892Position Number00065822UnionNon-UnionBargaining UnitF3Pay GroupST07Bureau / Division Code00211215Bureau / DivisionDivision of Medicaid Management Information System Technical ServicesWorksite Address2525 N 7th Street, Suite 260CityHarrisburg, PennsylvaniaZip Code17110Contact NameTara UffelmanContact Phone717.###.####Contact ...@pa.gov+ Description+ Benefits+ QuestionsTHE POSITIONAre you ready to apply your analytical skills and organizational expertise to a rewarding public service career? The Department of Human Services is seeking a dedicated, detail-oriented Human Services Analyst to join our Bureau of Data and Claims Management team. In this pivotal role, you will serve as the primary liaison between business users and IT staff responsible for system coding. If you are passionate about designing and implementing system solutions that directly impact medical assistance beneficiaries, we encourage you to apply and discover the fulfilling opportunities a career with the Commonwealth can provide!DESCRIPTION OF WORKIn this position, you will be responsible for managing change control processes. This includes prioritizing change orders and planning system updates. You will also be involved in designing enhancements, conducting acceptance testing, and overseeing the implementation of improvements. Your work will focus on the current legacy Medicaid Management Information System (MMIS), the provider reimbursement system within the PROMISe operations management information system, and the upcoming MMIS modernization efforts. This encompasses applications for provider management and enrollment, electronic data interchange transactions, claims and encounter processing logic, prior authorization and utilization modules, patient access interoperability, and electronic visit verification. You will work both independently and collaboratively as part of a team.Interested in learning more? Additional details regarding this position can be found in the position description ( .Work Schedule and Additional Information:+ Full-time employment, 37.5 hours per week+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.+ Telework: You may have the opportunity to work from home (telework) part-time with a minimum of one day per month in the office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.+ Salary: In some cases, the starting salary may be non-negotiable.+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONSMinimum Experience and Training Requirements:+ One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs; and a bachelor's degree; or+ An equivalent combination of experience and training that includes one year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.Other Requirements:+ You must meet the PA residency requirement ( Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link ( Info/Pages/default.aspx) and click on Residency.+ You must be able to perform essential job functions.How to Apply:+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.+ Failure to comply with the above application requirements may eliminate you from consideration for this position.Veterans:+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ...@pa.gov .Telecommunications Relay Service (TRS):+ 711 (hearing and speech disabilities or other individuals).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.EXAMINATION INFORMATION+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.+ Your score is valid for this specific posting only.+ You must provide complete and accurate information or:+ your score may be lower than deserved.+ you may be disqualified.+ You may only apply/testoncefor this posting.+ Your results will be provided via email.Learn more about our Total Rewards by watching this shortvideo ( !See the total value of your benefits package by exploring ourbenefits calculator.Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*Compensation & Financial PlanningWe invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.Work/Life BalanceWe know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*Values and CultureWe believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.Employee PerksSometimes, it is the little extras that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.*Eligibility rules apply.01Do you possess one or more years of full-time professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs?+ Yes+ No02If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.03You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.Read each work behavior carefully. Determine and select which Level of Performance most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The Level of Performance you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.If you have read and understand these instructions, please click on the Yes button and proceed to the exam questions.If you have general questions regarding the application and hiring process, please refer to ourFAQ page ( Info/Pages/default.aspx) .+ Yes04WORK BEHAVIOR 1 - TRAININGDevelop, coordinate, and provide training on program policy and regulatory interpretation for professional and client members of the human services community.Levels of PerformanceSelect the Level of Performance which best describes your claim.+ A. I have experience DEVELOPING AND PROVIDING TRAINING.+ B. I have experience DEVELOPING TRAINING. Someone else provided the training.+ C. I have experience PROVIDING TRAINING .+ D. I have successfully completed college-level coursework related to training development or education.+ E. I have NO experience or training related to this work behavior.05In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.+ The name(s) of the employer(s) where you gained this experience.+ Details regarding your experience developing or providing training.+ Your level of responsibility.06If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.+ College/University+ Course Title+ Credits/Clock Hours07WORK BEHAVIOR 2 - CUSTOMER SERVICECoordinate and conduct meetings with the public, coworkers, or other stakeholders; gather information; and discuss the purpose and content of regulations, bulletins, and other procedural guidance related to human services. Provide appropriate responses to inquiries and refer individuals to the appropriate area for assistance as necessary.Levels of PerformanceSelect the Level of Performance which best describes your claim.+ A. I have experience conducting meetings, answering inquiries, AND providing procedural guidance RELATED TO HUMAN SERVICES.+ B. I have experience coordinating meetings, answering inquiries, and providing procedural guidance NOT RELATED TO HUMAN SERVICES.+ C. I have experience conducting meetings OR answering inquiries RELATED TO HUMAN SERVICES.+ D. I have experience providing customer service by answering inquiries or providing information.+ E. I have NO experience or training related to this work behavior.08In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.+ The name(s) of the employer(s) where you gained this experience.+ Details regarding conducting meetings and answering inquiries.+ Details regarding the topic(s) which you performed these functions.+ Your level of responsibility.09WORK BEHAVIOR 3 - RESEARCH AND ANALYZE DATAResearch and analyze state and federal laws and regulations, data, and other states' programs which impact human services programs. Make recommendations for new or revised departmental policies.Levels of PerformanceSelect the Level of Performance which best describes your claim.+ A. I have experience researching and analyzing laws, regulations, data, and programs related to human services. I made recommendations for new or revised policies.+ B. I have experience researching and analyzing laws, regulations, data, or programs related to human services. I did not make recommendations for new or revised policies.+ C. I have experience researching and analyzing laws, regulations, or data not related to human services programs.+ D. I have successfully completed college-level coursework related to research methods or research design and analysis.+ E.I have NO experience or training related to this work behavior.10In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.+ The name(s) of the employer(s) where you gained this experience.+ Details regarding your experience researching and analyzing information.+ Details regarding the topic(s) which you performed these functions.+ Your level of responsibility.11If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.+ College/University+ Course Title+ Credits/Clock HoursRequired QuestionAgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Website