Human Services Assistant
: Job Details :

Human Services AssistantSalary$44,368.06 - $73,946.08 AnnuallyLocationANNANDALE VA 22003 (KH17), VAJob TypeFT Hourly W BNJob Number24-02881DepartmentFamily ServicesOpening Date12/14/2024Closing Date12/27/2024 11:59 PM EasternPay GradeS15Posting TypeOpen to GeneralPublic* Description* Benefits* QuestionsJob AnnouncementWorks as a part of the Public Assistance and Employment Services (PAES) Division as an energetic, reliable, well-organized individual on the Employment Services team. Provides community resources and business development and outreach to unemployed and underemployed job seekers and partnering agencies. Will be an active member of a collaborative and compassionate team that supports operations of federal, state, and local workforce development programs such as the Virginia Initiative for Education and Work (VIEW), Supplemental Nutrition Assistance Program Employment and Training (SNAPET), Bridges to Success (Bridges), and the Workforce Innovation and Opportunity Act (WIOA). Flexible individuals ready to take on different roles and tasks depending on office and program needs are encouraged to apply. Learn more about working for DFS, our agency culture, and meet some of our employees online.Under the supervision of a Supervisor a Human Services Assistant, provides paraprofessional support to case managers who determine eligibility and provide front-line service delivery for federal, state, and local workforce development programs.What you will do:* Coordinate referred services with partner programs and collaborate with training provider.* Provides support to Virginia Career Works Centers and the VIEW Job Center.* Interact with county staff, community-based organizations, and customers to answer inquiries, problem solve, and verify information that is needed.* Assist with the coordination and monitoring of the unit work.* Prepare and maintain statistical reports and records.* Provide additional support to team members as workloads and deadlines require.* Identify, research, and solve service delivery problems.* Use automated technology to document, obtain, and verify information, and to generate reports including scanning of documents.The successful applicant should have the following qualifications:* Demonstrated knowledge of social, economic, health, and cultural factors that can serve as barriers to employment.* Experience providing excellent customer service.* Be detail-oriented and organized, with a dynamic professional attitude.* Ability to thrive in a hybrid work environment: self-directed; proactively reaches out, responsive, comfortable in a virtual setting.* Be a curious and quick learner with the ability to work collaboratively with other members of the Employment Services team.* Clear and concise oral and written communications skills.* Knowledge of word processing and data management programs (Microsoft Word, PowerPoint, Excel, survey software).Note: The location varies depending on the needs of the department. This position requires travel throughout Fairfax County. Additionally, this position will occasionally require you to work evenings, holidays, and/or weekends.Employment StandardsMINIMUM QUALIFICATIONS:Any combination of education, experience and training equivalent to graduation fromhigh school or GED issued by state department of education; plus three years of workexperience, including two years in some area of human services (related two-year[associate] degree may be substituted for the required human service experience).CERTIFICATION REQUIRED:Foundations of Workforce Development Professional Certification (Required within 12 months)NECESSARY SPECIAL REQUIREMENTS:The appointee to this position will be required to complete a criminal background check and Child Protective Services check to the satisfaction of the employer.PREFERRED QUALIFICATIONS:* At least 2 years of experience working in some area of human services.* At least 3 years of experience providing excellent front-line customer service.* At least 1 year of experience working in employment programs.* At least 3 years of experience working in fast-paced, results-driven programs.* Experience delivering services and providing resources to individuals with barriers to employment (i.e., individuals with disabilities, ex-offenders, etc.).* Clear and concise oral and written communications skills.* Proficiency and knowledge of word processing and data management programs (Microsoft Word, PowerPoint, Excel, survey software).* Knowledge of federal, state, and local laws, performance measures, and quality standards governing federal workforce programs, to include but not limited to the Workforce Innovation and Opportunity Act (WIOA), Virginia Initiative for Education and Work (VIEW), and Supplemental Nutrition Assistance Program Employment and Training (SNAPET).* Knowledge of labor market conditions, career guidance, and job development techniques.* Certified Virginia Workforce Development Professional (VWDP) or National Workforce Development Professional (NWDP).PHYSICAL REQUIREMENTS:Ability to input, access, and retrieve information from a computer. Ability to perform repetitive hand, arm, wrist, and shoulder movements. All duties performed with or without reasonable accommodations.SELECTION PROCEDURE:Panel Interview and may include a practical exercise.The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-###-#### for assistance. TTY 703-###-####. ...@fairfaxcounty.gov EEO/AA/TTY.#LI-RS1