Human Services Intake Clerk
: Job Details :

Benefits: Health insurancePaid time offWellness resources Open Until FilledHuman Services Intake ClerkReports to: Office ManagerSalary (Grade): $17.82 (G12-E)Status: Reg., Full Time (Non-Exempt)Location: Human Services Department, Winnebago, NEJob Purpose and Position Overview:Under the general supervision of the Office Manager, this position is responsible for greeting clients, and the public on a regular basis. Provides direct customer or client service assistance by explaining agency services available, processes documents, applications and other forms used. Will process applications for eligibility for program services as well maintain application logs. Processes and maintains varied records and written materials using established clerical procedures and operates office machines, personal computers, peripheral equipment, and associated software, pertinent to the day-to-day operations of the Human Services Department. Assignments include basic office support activities such as data entry, sorting, filing, typing, answering and directing phone calls, taking messages, scanning, and copying. Performs related work as assigned to ensure the effective and efficient operation of the program and department.Specific Job Duties/Responsibilities: Demonstrate the Winnebago Tribe's core mission, vision and valuesEngage in initial contact with customers, clients, and the public at the front desk, by telephone, email, written correspondence and at public eventsAnswer questions from customers, clients and the public about program processes, applications, services, and eligibility criteriaMust be present managing the front desk and intake during working hours 8:00am - 4:30pmShare information with various services providers, users and related agenciesObtain and confirm information about customers and clients by asking them and/or others a series of routine questionsProvide assistance in completing applications according to program procedures and guidelinesReview applications, credentials and documents furnished by customers or clients to ensure eligibility and accuracyEvaluate applications for completeness and make referrals to other program staff for processingAssist with conducting and developing a plan with each client to determine barriers, if neededCalculate and verify payments, charges, and refunds for assistance, fees, fines, or other agency services renderedUse various record management systems and the TAS database system to code, enter, research and update informationSchedule appointments, group sessions, and other meetingsCoordinate services and arrange meetings between customers, clients, and agency staffMaintain listings of community services in conjunction with case workers and other program staffProvide standard office, clerical, administrative, secretarial and other specialized support to the program staffProcess incoming and outgoing mail, email, documents and materialsPrepare forms to process administrative transactions, complete requisitions for equipment and suppliesWrite standard correspondence, transmittals, acknowledgements, and reportsDevelop fliers, notices and newsletters to exchange informationAssist with client transportation if neededAssist the Office Manager with tasks, as neededParticipate in the development, implementation, and continuous improvement of client programmingAttend required company and departmental meetingsAssist with vehicle logs, maintenance and upkeepDuties listed are only an illustration of various types of work performed. Required Qualifications/Skills: High School Diploma or GED plus one-year experience working with families and community OR an equivalent combination of education and experienceMust be willing and able to engage in employee training and development of an educational planOne-year experience working with Native Americans is requiredMust possess a valid driver's license, maintain valid insurance, and be insurable under the Tribe's insurance policyCoursework or training in business, office management and communications is highly desirableMust have excellent interpersonal, communication, organizational and customer service skillsMust be timely, dependable, courteous, and maintain a business-like appearanceAbility to interact and build rapport with peers and clientsMust possess keyboarding skills for data entry and be computer literate and proficient in Microsoft OfficeMust be able to maintain confidentialitySome travel will be requiredKnowledge of Confidentiality Laws and Regulations is highly desirableKnowledge of Winnebago culture and traditions is highly desirableAbility to pass background check and drug screen Education Preference: High School Diploma or G.E.D. is preferred Training Requirements: As required by your supervisor and development of an educational development plan Physical Requirements: Medium office work, which includes the ability to lift up to 11-30 lbsRegularly required to walk, stand, and sit for extended periods of timeWhile performing daily duties, the employee is regularly required to talk and hear Mental Requirements: Reading, writing, calculatingAbove average social interaction skillsReasoning/AnalysisWorks with minimal to no supervision Language Requirements: Must possess the ability to read, write, and speak the English language fluentlyMust be able to continually and effectively employ professional verbal and written communications skills HOW TO APPLY: Submit an application at ; a resume, cover letter, and two (2) letters of recommendation are requiredIf claiming Native American or Veteran preference, please include pertinent documentationCall Human Resources at 402-###-#### for further information As provided by Federal Law, all qualified Native American applicants shall receive preference over Non-Native American applicants. #J-18808-Ljbffr