Salary : $78,253.07 - $117,379.61 Annually Location : Monroe, NC Job Type: Full-Time Regular Job Number: 511156 Department: Community Support & Outreach Opening Date: 10/11/2024 Closing Date: 10/31/2024 11:00 PM Eastern General Statement The Human Services Program Manager, under limited supervision, oversees the coordination and implementation of programs within the Human Service Agency. Work involves providing strategic guidance including developing and implementing strategies, goals, and objectives in ways that promote agency culture, support program improvement and increase organizational effectiveness; supervision and development of staff; overseeing all aspects of operations, customer service and logistics, working to maximize efficiency; working collaboratively to ensure a culture of change management for improved outcomes as a shared expectation across Agency staff; developing, implementing and sustaining policy and process-based infrastructure, combined with workflow improvements to maximize human and fiscal resources; utilizing functional knowledge, process and project management skills, in conjunction with innovative practices to implement data-driven analytical decisions; and working directly with team members throughout the Agency to ensure high-quality customer service. Essential Functions Performs technical, administrative, and professional work while directing, planning, and organizing operations, customer service and logistics. Establishes and sustains a professional, trained workforce focusing on innovation, efficiency and a collaborative approach to high-level service provision. Leads and develops Program staff, through motivational coaching and implementation of an ongoing performance management process, including monitoring and evaluating team member's activities and performance. Develops, implements and manages the administrative foundation for areas of accountability within the Human Services Agency, including policies, procedures, training platforms and reporting documentation. Oversees and monitors core work processes to determine budgeting and staffing needs including hiring, training, monitoring, scheduling, and evaluation, and ensures consistent and appropriate application of County HR policies. Prepares departmental budget requests. Monitors and manages budget expenditures to ensure activities align with the established budget. Assures that local, state, and federal policies, rules, and regulations are complied with and properly implemented. Coordinates all aspects of program-related grants, including preparing and submitting grant applications, managing and monitoring all programs and activities, completing required reporting, and fulfillment of any regulatory activities. Achieves all federal, state and local regulatory compliance for any Program or service related functions. Ensures compliance within the required timeline for all program accountabilities Corrective Action Plans and Agreement Addenda, and conducts program and/or Division level follow up training for prevention purposes. Ensures all manner of Program and/or Division level required licensures and training, including content creation, review, and implementation to meet compliance standards and sustain best practices. Participates in Quality Improvement/Quality Assurance activities to ensure maximum Program effectiveness. Manages staff development and mentoring to ensure highly effective employees. Facilitates process improvement activities around workflow and trainings, and ensures all job functions within the Program are defined and documented. Responds to inquiries from Human Services Agency Director and Assistant Director, County Manager, Board of Commissioners, outside vendors, client agencies, contractors, and the general public, as appropriate, providing information based on detailed knowledge of Program services. Performs other related duties as assigned. POSITION SPECIFIC FUNCTIONS:Community Support & Outreach - Community Health Solutions Responsible for managing and directing the implementation of programs and services for the Community Health Solutions service area. Supervises several different units within Community Health Solutions, including the Parenting Program, Health Education, Community Engagement, and Volunteers. This staff will be responsible for overseeing these programs, including operations and outcomes. Assesses community needs, which will steer the organization strategically. This includes assisting with developing the State of the County Health Report annually and the Community Health Assessment every three years, both of which contribute to the development and implementation of programs and initiatives for the Department of Human Services. Knowledge and experience in data analysis, writing, and analytical skills is a must. Participates in meeting the Public Health Accreditation requirements. Plans, supervises, promotes, provides, and evaluates community-based health promotions programs with the primary function of prevention. Participates or delegates staff to participate in community groups and agencies for comprehensive community planning and program collaboration. Promote awareness of local health issues. Represent Human Services at various meetings. Keep current in Health Education information via continuing education and networking. Implements deliverables and requirements of the Healthy Communities and CLAS Agreement Addenda. Coordinates with the Health Director on meeting Public Health goals and achieving optimal health outcomes. This position requires excellent public speaking skills and the ability to present information in various settings, including one on one and large groups. Develops methods (such as grant writing or serving on grant writing team) to provide funding for various health programs in the community. Ensures that all outreach activities for the Department of Human Services are coordinated and met via the Community Outreach position and Volunteer Coordinator position. Ensures operation of the Parenting Support & Nurturing Parenting component of the County's Smart Start grant. This portion of the program promotes and nurtures families of 0-5 aged children affected by child maltreatment by planning and facilitating weekly individual and group sessions for parents and their infants, toddlers, and preschoolers. Oversees and manages all aspects of program funding and finances, including budget preparation and monitoring, billing of contracting agencies. Approves invoices, purchase orders, and purchases and ensures appropriate and accurate record-keeping systems. QualificationsMINIMUM QUALIFICATIONSEducation and Experience: Bachelor's Degree from an accredited university, with two (2) years of experience related to the program assigned and two (2) years of supervisory experience; or equivalent combination of education and experience. Licenses or Certifications: Must have a valid Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy. PREFERRED QUALIFICATIONSEducation and Experience: Community Support & Outreach - Community Health Solutions assignments: Master's Degree in health promotion, health education, health policy, public health or closely related field. Licenses or Certifications: Must have a valid Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy. Community Support & Outreach - Community Health Solutions assignments: Certified Health Education Specialist (CHES) or Certified in Public Health (CPH). Special Requirements: Fluent in English and Spanish. Supplemental InformationPHYSICAL DEMANDS Must be physically able to operate a variety of machinery and equipment including computers, typewriters, copiers, radios, fax machines, calculators, printers, smart phone, hand-held radio, etc. Must be able to exert up to 20 pounds of force occasionally, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. WORK ENVIRONMENT Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs. INSURANCE PROGRAMS HEALTH INSURANCE All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. Health Reimbursement Account Preventative Care Coverage Prescription Coverage Vision Coverage DENTAL INSURANCE All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. LIFE INSURANCE Basic Term life Insurance in the amount of one times the annual salary is provided for all full-time and benefitted part-time employees. Additional coverage is available for purchase through payroll deduction for the employee and eligible dependents. FINANCIAL PROGRAMS RETIREMENT Membership in the North Carolina Local Government Employees Retirement System is a requirement for all full-time and benefitted part-time employees. Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have five (5) years of service, you are 100% vested in the NCLGERS. NC401(k) The NC401(k) supplemental retirement program is available to full-time and benefitted part-time employees. The County establishes this 401(k) account for each eligible employee and makes a five percent (5%) contribution based on biweekly earnings. Employees may elect to make voluntary contributions through payroll deduction. 457 DEFERRED COMPENSATION The 457 Deferred Compensation program is available to all employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income. FLEXIBLE SPENDING ACCOUNTS Options are available to regular full-time and benefitted part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Debit Card program gives you instant access to your account funds. Health Care Spending AccountSection 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses. Dependent Care Spending AccountSection 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses. DIRECT DEPOSIT Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice. CREDIT UNION Local Government Federal Credit Union membership is available to all employees. Once you join, you can remain a member for as long as you choose. Immediate family members such as: spouse, children, stepchildren, brothers, sisters and parents can all become members. TRUIST No Overdraft Fees $100 Negative Balance Buffer Online and Mobile Banking with Bill Pay LEAVE PROGRAMS VACATION LEAVE Vacation leave is accrued based on creditable years of service in the Local Government Employees Retirement System. SICK LEAVE For full-time County employees, sick leave accrues at eight (8.0) hours per month. Benefitted part-time employees accrue prorated sick leave based on a percentage of the full-time rate. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS. SICK LEAVE TRANSFER FROM OTHER AGENCIES Unused sick leave earned from another North Carolina Governmental Agency and/or entity, will be accepted and transferred to the County as follows: twelve (12) sick leave days will be transferred and added to the employees active sick leave balance after completion of six (6) months of employment. The remaining balance of sick leave documented for transfer at the time of employment will be recorded in the employees permanent personnel file. On the fifth anniversary of employment with the County, the remaining balance of transferred sick leave will be added to the employees active sick leave balance. HOLIDAYS There are 12 County recognized holidays per year with 1 floating holiday available. MILITARY LEAVE Annual Training - 10 paid workdays granted. Active Duty - 20 paid workdays granted. CIVIL LEAVE Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof. FAMILY & MEDICAL LEAVE ACT Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee. PAID PARENTAL LEAVE Parental Leave provides the employee paid leave for the first eight weeks of approved FML for the birth of a son or daughter, or placement with the employee of a son or daughter for adoption or foster care. ADMINISTRATIVE LEAVE Educational Leave is available to regular full-time and benefitted part-time employees when participating in a job-related, short course, such as an update, not to exceed ten (10) consecutive working days. VOLUNTEER TIME OFF Volunteer Time Off will provide employes with 16 hours of paid time per calender year to volunteer at approved Union County community partner agencies. OTHER PROGRAMS EMPLOYEE ASSISTANCE PROGRAM The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems. AQUATIC AND FITNESS CENTER We believe that staying healthy is more than just exercising regularly and eating well. Individual and family discount membership and monthly dues are available to full-time and benefitted part-time employees through payroll deduction. NATIONAL COLLEGE SAVINGS PROGRAM The National College Savings Program is open to all employees. The Program is designed to provide certain tax advantages, encourage and facilitate saving to pay the costs of attending eligible institutions. 01 Do you speak both English and Spanish fluently?
02 How many years of supervision do you have and how many employees did you supervise? 03 Describe your experience in any of the following areas:Parenting Program, Health Education, Community Engagement, and Volunteers 04 Do you have at least two years of related experience?
05 Are you a Certified Health Education Specialist (CHES) or Certified in Public Health (CPH)?
Required Question