Human Services Program Specialist
: Job Details :

Human Services Program SpecialistPrint ( Services Program SpecialistSalary$58,035.00 - $88,235.00 AnnuallyLocationDauphin County, PAJob TypeCivil Service Permanent Full-TimeJob NumberCS-2024-13641-48815DepartmentDepartment of Human ServicesDivisionHS Div Prtcpnt SptsOpening Date12/10/2024Closing Date12/24/2024 11:59 PM EasternJob Code48815Position Number00137096UnionSEIU Local 668Bargaining UnitF4Pay GroupST07Bureau / Division Code00211962Bureau / DivisionBureau of Coordinated and Integrated Services / Division of Participant SupportsWorksite Address555 Walnut StreetWorksite Address6th FloorCityHarrisburg, PennsylvaniaZip Code17101Contact NameBrooke BlakerContact ...@pa.gov+ Description+ Benefits+ QuestionsTHE POSITIONAre you a driven professional who thrives on being proactive and dedicated to supporting Pennsylvania's most vulnerable residents in accessing vital services to thrive in their communities? The Department of Human Services, Division of Participant Supports, is seeking a dynamic Human Services Program Specialist to join our team. In this essential role within our case management unit, you will play a key part in overseeing and supporting critical processes that drive meaningful outcomes. If you are ready to advance your career and make a real impact, we invite you to apply today!DESCRIPTION OF WORKIn this position, you will support participants, families, and local agencies in resolving concerns, grievances, and service needs, particularly related to home and community-based programs, ensuring participants receive high-quality, effective, and efficient services in their communities. Your main responsibilities will include managing operational reports assigned by a supervisor, analyzing data, and reporting any concerns to the Community HealthChoices, Managed Care Organizations (MCOs). You will act as a backup for the MCO team leads, assisting with complaints and inquiries, reviewing, and sending daily reports for MCO complaints received through the Office of Long-Term Living's (OLTL) participant helpline. Additionally, you will provide support and technical assistance for a range of home- and community-based services available to older Pennsylvanians and individuals with physical disabilities.Interested in learning more? Additional details regarding this position can be found in the position description ( .Work Schedule and Additional Information:+ Full-time employment, 37.5 hours per week+ Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.+ Telework: You may have the opportunity to work from home (telework) part-time up to 5 days. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.+ Salary: In some cases, the starting salary may be non-negotiable.+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONSMinimum Experience and Training Requirements:+ One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.Other Requirements:+ You must meet the PA residency requirement ( Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link ( Info/Pages/default.aspx) and click on Residency.+ You must be able to perform essential job functions.How to Apply:+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.+ Failure to comply with the above application requirements may eliminate you from consideration for this position.Veterans:+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ...@pa.gov .Telecommunications Relay Service (TRS):+ 711 (hearing and speech disabilities or other individuals).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.EXAMINATION INFORMATION+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.+ Your score is valid for this specific posting only.+ You must provide complete and accurate information or:+ your score may be lower than deserved.+ you may be disqualified.+ You may only apply/testoncefor this posting.+ Your results will be provided via email.Learn more about our Total Rewards by watching this shortvideo ( !See the total value of your benefits package by exploring ourbenefits calculator.Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*Compensation & Financial PlanningWe invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.Work/Life BalanceWe know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*Values and CultureWe believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.Employee PerksSometimes, it is the little extras that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.*Eligibility rules apply.01Do you possess at least one year of full-time professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs?+ Yes+ No02If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.03You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.Read each question carefully. Determine and select which Level of Performance most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The Level of Performance you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.If you have read and understand these instructions, please click on the Yes button and proceed to the exam questions.If you have general questions regarding the application and hiring process, please refer to ourFAQ page ( Info/Pages/default.aspx) .+ Yes04WORK BEHAVIOR 1 - GATHER AND COMMUNICATE INFORMATIONProvide technical assistance to program office staff by gathering and communicating human services program information regarding regulations and regulatory guidance, statements of policy, bulletins, and other policy documents.Levels of PerformanceSelect the Level of Performance which best describes your claim.+ A. I have experience providing technical assistance to staff by gathering and communicating information on regulations and regulatory guidance, statements of policy, bulletins, or other policy documents pertinent to human services programs.+ B. I have experience gathering information on regulations and regulatory guidance, statements of policy, bulletins, or other policy documents for others to communicate the information and provide assistance to staff.+ C. I have college-level coursework related to this work behavior such as research methods, oral communications, public speaking, etc.+ D. I have NO experience or training related to this work behavior.05In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.+ The name(s) of the employer(s) where you gained this experience+ Your experience providing technical assistance to staff+ Your experience gathering and communicating information+ Your specific duties and responsibilities06WORK BEHAVIOR 2 - CUSTOMER SERVICE AND CONSULTATIVE SUPPORTReceive calls and emails regarding billing related issues, inquiries, or complaints, and respond to questions from providers, legislators, associations, and organizations, based on laws, regulations, and departmental policies, in order to provide a high level of customer service.Levels of PerformanceSelect the Level of Performance which best describes your claim.+ A. I have experience receiving phone calls and emails regarding issues, inquiries, complaints, or questions, and INDEPENDENTLY providing responses, to ensure information is accurate according to customer service standards and expectations.+ B. I have experience receiving phone calls or emails regarding issues, inquiries, complaints, or questions, and CONFERRING WITH OTHERS before providing a response, according to customer service standards and expectations.+ C. I have experience receiving phone calls or emails regarding issues, inquiries, complaints, or questions, and REFERRING those individuals to others for a response to their question.+ D. I have NO experience related to this work behavior.07In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.+ The name of the employer(s) where you gained this experience+ Your role in receiving policy issues, inquiries, complaints, or questions and addressing responses+ Your specific duties and responsibilities08WORK BEHAVIOR 3 - OPERATIONAL PROCESSES AND PROGRAMSResearch, interpret, and analyze data which impact human services programs, and make recommendations for developing and revising departmental policies for compliance. Present findings/recommendations in a concise and logical manner. .Levels of PerformanceSelect the Level of Performance which best describes your claim.+ A. I have experience researching, interpreting, and analyzing data which impact human services programs, AND making and presenting recommendations to procedures or policies.+ B. I have experience researching and interpreting data that impact human services programs. I did not make or present recommendations for revisions.+ D. I have NO experience related to this work behavior.09In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.+ The name of the employer(s) where you gained this experience+ Your experience with researching, interpreting, or analyzing data+ Your role in making recommendations for developing and revising policies+ Your specific duties and responsibilitiesRequired QuestionAgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Website