Human Services Representative
: Job Details :

DescriptionThe Office of Housing Stability is seeking to fill a Human Services Representative position with an individual who has strong customer service and communication skills, the ability to learn complex programs, and the desire to serve the community. Interested candidates will need to be able to handle a high level of demanding situations while engaging in frequent client interaction.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.Location and hours:This position is hybrid and will be performed both on-site at one of the Hennepin County Human Service Center locations, and remote as job duties require. Work shifts are scheduled between the hours of 7:00 am and 6:00 pm. These positions may require weekend and holiday shifts. While these positions are designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.About this position type:This is a full-time, benefit earning position.This position is internally classified as a Human Services Representative.Click here to view the job classification specification.In this position, you will:* Interact with clients and others to obtain information needed to determine eligibility and review new information for completeness* Review benefits and resources with families entering or in shelter and aid in applying for or connecting with benefits and resources* Create relationships with service providers to connect clients to resources that will aid in their progress towards obtaining permanent housing.* Work with the Homeless Management Information System (HMIS) to accurately report and collect data.* Help establish case plans and goals with clients aimed at resolving barriers to obtaining permanent housing* Make appropriate referrals.* Share knowledge with team members and other staff and work closely with shelter team and system-wide family shelters and service providers.* Assist other county staff, both within and outside of the team, to help assure excellent client service.* Participate in ongoing training and development.* Work from a trauma informed, person centered, strengths-based lensNeed to have:* One of the following:* Two or more years of experience providing customer/client service.* Completion of a Public Welfare Financial Worker Associate of Arts and Sciences (A.A.S) degree from an approved school.* One year of the required experience and completion of the Human Services Pathway Training Program.* 60 or more semester credits in human services or the behavioral sciences such as psychology, sociology, social work, or a related field.Daily access to reliable transportation sufficient to travel to the Hennepin County Human Service Center locations. Nice to have:* Experience providing person-centered customer service including the use of empathy and trauma-informed skills.* Ability to:* Utilize a computer for document management such as uploads and downloads.* Comprehend complex program guidelines.* Learn and adapt to new computer software and platforms such as HMIS, MAXIS, ECF, etc.* Handle conflict and challenging communication, showing diplomacy and professionalism.Candidates with fluency in another language(s) in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.About the department:Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.Your future. Made here.This posting may be used to fill current and future vacancies.Watch this video for application best practices and tips.These positions may have access to systems or other documentation that contains HIPAA data.Invitations to interview will be based upon an assessment of education and experience.Final candidates may be required to complete a criminal background check.If you have any questions, please contact:Talent Acquisition DivisionHennepin County Human Resources ...@hennepin.us612-###-####Why work here?Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:* Meaningful work* Public service* Competitive pay* Work-life balance* Generous benefits* Opportunities to grow* Commitment to your successBy working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.Employee Benefits SummaryVisit our benefits page to learn more: bridge.hennepin.us/eligibility.If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.01This position is hybrid and will be performed both on-site at one of the Hennepin County Human Service Center locations, and remote as job duties require. Work shifts are scheduled between the hours of 7:00 am and 6:00 pm. This position may require weekend and holiday shifts. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.Are you able and willing to meet these requirements?* Yes* No02Which of the following options describes your education and/or experience? Check all that apply.* Two or more years of experience providing customer/client service* Completion of a Public Welfare Financial Worker Associate of Arts and Sciences (A.A.S) degree from an approved school.* One or more years of the required experience and completion of the Human Services Pathways Program* 60 semester credits or more of college coursework in human services and/or behavioral sciences such as psychology, sociology, social work, or a related field* None of the above03How many total combined post-high school credits have you completed in human services and/or behavioral sciences such as psychology, sociology, social work, or a related field?* I do not have any post-high school education* Less than 60 semester credits* 60 semester credits or more04List your completed degrees/credits including level and area of specialization. If you have not completed post-high school education, type None in the space provided.05How many full-time equivalent years of experience do you have providing customer/client service?* I do not have this experience* Less than 2 years* 2 years or more06Describe your experience providing customer/client service, referencing job(s) listed on your application/resume. If you do not have this experience, type None in the space provided.07How many full-time equivalent years of experience do you have providing person-centered customer service including the use of empathy and trauma-informed skills?* I do not have this experience* Less than 1 year* 1 year or more, but less than 2 years* 2 years or more08Describe your experience providing person-centered customer service including the use of empathy and trauma-informed skills, referencing job(s) listed on your application/resume. If you do not have this experience, type None in the space provided.09In addition to English, identify the language(s) in which you consider yourself fluent:* American Sign Language* Amharic* Arabic* Bosnian* Cantonese* Croatian* Hmong* Khmer* Lakota/Dakota/Nakota* Lao* Mandarin* Ojibwe* Oromo* Russian* Spanish* Somali* Vietnamese* Other American Indian language(s)* Other* None of the above10If you indicated Other in the previous question, please list the other language(s) in which you are fluent.11Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.* College or university (job board, career services, or instructor)* Community or nonprofit organization (counselor, job board, etc.)* Employee or recruiter of Hennepin County* Friend or family member that is not a Hennepin County employee* Hennepin County job notification emails* Indeed.com* Job fair or networking event* LinkedIn* Print advertisement (flyer, postcard, billboard, transit ad, etc.)* Professional association (job board or email)* Social media (Facebook, Twitter, Instagram, etc.)* www.hennepin.jobs or www.governmentjobs.com* Other12For the recruitment source selected above, please provide the specific name of the person, website or media source.Required QuestionAgency Hennepin CountyAddress Hennepin County Government Center300 South Sixth StreetMinneapolis, Minnesota, 55487Phone 612-###-####Website