Location: Cleveland,OH, USA
ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an EVENT MANAGER at the Huntington Convention Center of Cleveland. This position is responsible for ensuring that the operational needs of clients are met by mobilizing the necessary internal resources to properly set up, operate and close out events. Incumbent serves as primary contact for client and all internal departments and must be present during the execution of the event. Position requires flexible hours. Essential Duties and ResponsibilitiesEvent Coordination * Advises, guides, counsels and meets with assigned clients as necessary regarding all event details and logistics. * Gathers and organizes all information pertinent to the event such as scheduled and meeting room requirements. * Respond to client inquires by either providing information or directing inquiry to appropriate internal department. * Advises clients on the operational procedures, policies, rules and regulations and deadlines of the facility. * Quotes prices for operational and labor services not specified in the Event License Agreement. * Provides clear, concise and timely communication of detailed requirements to operational departments. * Process last minute changes requested by clients, and alerts internal departments and/or service contractors as necessary. * Must be present during the execution of the event and serve as manager on duty as required. Event Administration * Prepares and distributes to client and internal departments in a timely manner an event document detailing all information required for the execution of the event. * Maintains documentation of all contracts and correspondence related to definite sales accounts. * Accurately inputs and updates all information pertinent to definite sales accounts into the computer. * Prepares, reviews, and completes final event settlements. Handles subsequent inquiries regarding event settlements. * Meets with internal departments as necessary to discuss event requirements. * Holds pre-event meeting with client and internal departments to review event requirements and logistics. * Attends departmental meetings as required. Other * Performs related duties as assigned by the Director of Event Services, Assistant General Manager, or Leadership Team The following lists the approximate percentage of time devoted to each area of responsibility. * 70% Event Coordination * 20% Event Administration * 10% Internal Communication Supervisory Responsibilities N/A To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience * Bachelor or Associate degree required * Minimum 2 years' experience in the operation and execution of conventions, trade shows, and/or corporate meetings is preferred Skills and Abilities * Must be able to effectively manage many conflicting priorities at one time* Excellent written, verbal and interpersonal skills required; ability to interact well with all levels of clients, the public, and team members. * Ability to work efficiently and effectively with limited supervision and in group settings. * Ability to work in a team environment and interact with all department levels and staff * Excellent organizational skills. * Excellent critical thinking, problem solving and decision-making skills. * Professional presentation, appearance and work ethic. * Computer knowledge includes word, excel, Microsoft outlook and optimum settings. * Ability to work flexible hours, which could include nights, weekends and holidays. Physical Demands/Working Environment/Conditions * Substantial standing and walking on concrete and uneven surfaces, sitting at computer; not substantially exposed to adverse conditions. * Perform office related functions in standard office setting. * Activities occur both inside and outside the Center; some seasonal cold, heat and humidity * Events include long hours, weekends, evenings, nights and/or holidays as required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building per event demands. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, LGBTQ, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor